ホテル ザナドゥ (Hotel Xanadu)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Staff were friendly and helpful. Hotel was in a good position on the Elizabeth line and it was easy to get into town. Rooms were clean, though the carpets were marked and scuffed. Breakfast was good but some elements of the cooked breakfast had been sitting around and we're cold.

Take more than 1 bank card if you can. Mine that i paid for room with wasn't allowed to be used as a guarantee for damage etc, luckily my daughters had their card with them

All around good hotel. Lacks the finer details of a more up-scale hotel, but was clean, safe and convenient. The AC was so welcome during the London heat wave!

A clean well kept hotel. The only issue was with the wifi which dropped out every 10 minutes.

We stayed at Hotel Xanadu in London and, while the location was good and convenient, the overall experience was disappointing. The reception staff were unhelpful, particularly when they tried to charge us for additional cleaning because of a guide dog. This was upsetting and unacceptable. There was also loud music and noise from outside until around midnight, which made it difficult to rest. On a positive note, the breakfast service staff were amazing: friendly, welcoming, and genuinely helpful. They were the highlight of the stay.

Wasn’t grea

Decent hotel if Ealing works for you. Not far from transport, M&S and shops. Good rooms, all very clean and tidy, decent breakfast. Limited facilities but that didn’t bother us and we knew that when we booked. Very helpful staff, would definitely use again.

Very clean and comfortable room. Good amenities. Excellent staff, always professional and helpful.

Staff helpful location great for transport to central london and surrounding area.

The location was good. However Internet connection was non-existent during my stay. The staff were not helpful as they referred everything to a manager who was never on site. It caused great inconvenience. I could not work from the room. Apart from Arham, none of the staff attempted to provide any updates. Service needs to be improved and I am surprised by Expedia’s 4 star rating. No s as prologue or compensation was offered!