メルキュール ホテル カイザーホフ フランクフルト シティ センター (Mercure Hotel Kaiserhof Frankfurt City Center)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Super buenas instalaciones, servicio, personal, desayuno, ubicación 100% recomendado 👌

The hotel was fine in itself, except hallways and bar were extremely hot. Room air-conditioning was OK though. The issue with the hotel is location. The amount of drug addicts and homeless was unbelievable. You walk out the front door and they are everywhere. Literally injecting themselves outside the hotel and throwing up etc. I would not call the area safe at all and would actively warn against staying in that area. I was travelling with work and had colleagues wirh me and we had to ensure we got Ubers from right outside and waited inside until they arrived. I would certainly not stay in that area on your own. Having travelled extensively around the world, this was the worst place I have ever seen. The whole area is absolutely disgusting.

Always a comfortable & convenient stay with clean room. An absolute pleasure to have good air conditioning during the June heat wave! Hotel staff extremely helpful & friendly. Will certainly stay again when next visiting.

Hotel is very well located if you need to take the train to the airport. Room is nicely laid out with any amenities you’d expect, albeit a bit cramped as one might find in a major city centre. Staff was watching videos on his phone in the back room for 5 minutes as I waited for someone to come and check me in. I’d ring a bell but there was none. A/C made intermittent noises throughout the night which made it hard to sleep deeply. Also the cabinet blocked the A/C from the bed; unless you were standing directly beneath it you did not feel cool. With that said, it was a well-equipped, central hotel that offered good value for the price I paid.

Localisation à 500m de la gare, +++terrasses et commerces, proximité du centre-ville, fleuve et quartier historique, fabuleux!!!

Convenient location near the Hauptbahnhof. Helpful staff. Clean room.

Upon arrival front desk staff (male) wasn’t friendly. Room wasn’t clean, stepped on broken pieces of glass, fortunately didnt have any cuts. Shower gel was also not filled up & had to call front desk to replenish. Towel also not changed & had to again call them. Overall experience wasn’t that great. Except within walking distance to main train station.

The hotel was alright, small rooms, kinda clean, and the neighbourhood was terrible and sketchy. I would recommend staying elsewhere for the price - pay for an uber to go somewhere better.

No soap in the bathroom after I was in the shower. The batteries of the remote for the air conditioner were dead…so I slept with the windows opened. The guy at the bar was very nice. We were two people in the room, but only one key. Breakfast was a bit higher on the price. At night not very safe to go for a walk.

I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.