ピロウズ ホテル (Pillows Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

All the staff are very helpful, accommodating and will go above and beyond for the customer and their job. All the best.

I stayed on this hotel first reason was it’s close to Cebu Doctors Hospital where I had my major operation. Money wise, it’s economical specially for me that I just had operation. Most of the staff were very much considerate because I had to swap rooms because of the type of bed, which at first wasn’t comfortable enough for my body to move around the bed -mostly going in and out the bed. With that, I am immensely grateful for the favor and kindness extended to us. They offered yummy breakfast that we look forward throughout the stay😁 Overall, this hotel is commendable for us. They don’t only show care to their customers but they are way accommodating and the location is convenient for everything. Thank you and All the best.

Morning staff was so unhelpful while asking for help the lady just turned and started helping the next person. So rude! Security guard offered a taxi off the fare meter which is bad. Tried to jack the price up on me thinking i was a tourist probably. Either way this place is horrible for any service if needed. Wont ever come back here.

Room has no window. Staff are extremely courteous and friendly. Clean room. Perfect location.

It was very convenient to where i was going.

Love pillows hotel clean, spacious room and convenient around fuente area. With breafast. Its our 2nd time here. My suggestion add extra towels

Hospitality was Great,Room was Great,heaps of Space Restaurant was cosy, and Sweet

Check in was good, 1 hour ahead of time. The room was ok, but there was and still is an issue with the AC unit outside the room. At night, the condensate from the units above my room drip onto the unit outside my room and onto the roof below, causing a loud noise during the night. This was reported several times to Reception; maintenance attempted to rectify the issue, however the problem was reoccurring. The breakfast service is outstanding, very prompt and efficient, the hotel really excelled in this area! The room itself is a little outdated, showing signs of wear and tear, the side lampshades were mouldy, the shroud around the internal AC unit was showing signs of rust, the fins appear to be dirty, again another maintenance issue that needs to be addressed.

No coffee not tea spoon but good

Pros: Staff Customer Service 100% Cons: The hotel policy is to charge you for early check-in ($500), lost room card ($500), extra toilet paper, shampoo, conditioner and bring your own trash liner because there are none for the trash dispensers. While the staff is very kind, when you give pushback on these additional charges, they kindly quote company policy, and that there is no wiggle room. The location of the hotel is questionable at best. Do not allow the low price to fool you. We recommend that you pay a little extra and seek elsewhere, buyer beware. Again the staff was very kind. That is the only positive thing about this location.