DoubleTree by Hilton Dallas - DFW Airport North

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Rooms are spacious and renovated. The swimming pool has a good size and its worth to mention that the hotel has a pretty good courtesy shuttle service to and back from airport.

you can see that this is a older hotel... the carpet was old and smelled... the paint job in the bathroom was only barely covering the wall you look behind the toilet and it stopped at the top...

Falling apart. Outside is dirty and no landscaping. Room would not cool down past 74. Weird ac noise. Nit up to Doubletree standards.

Room was great and clean. Breakfast was decent. Elevator was acting up but I still had a good weekend.

Air did not work very well ( never cooled the room. Beds were smaller than queens and the quality of this hotel use to be so much better.

The staff were exceptional. The food in the restaurant was good and the service was great. The shuttle service to the airport ran often and were courteous. All in all a great experience.

It's location was perfect

Unfortunately, our stay was extremely disappointing and did not meet the standards I expected from DoubleTree by Hilton. We stayed in Room 239 on Friday and Saturday nights. The temperature in the room remained around 78°F, even though we had the thermostat set to 65°F. The room was extremely muggy, and our bedding actually became damp. We contacted the front desk regarding the issue, but it was not resolved. On Sunday, when we contacted the front desk again, the representative told us that there had been “a lot of issues with that hallway” on the second floor. We were then given the option to check out and receive a refund for Sunday night or move to another room. We chose to move to Room 610 rather than leave the hotel. Unfortunately, the second room was also not properly cooled. The temperature only reached approximately 75°F, and the hallway had a very strong marijuana odor. Again, the room was extremely humid and uncomfortable, and the bedding was damp. At no point during our stay were we provided with a room that had functioning air conditioning or the comfortable environment we paid for. We spent two nights in a room that was approximately 78°F, had to pack up and move rooms on our final day, and then experienced essentially the same HVAC problem in the new room. This was not an acceptable hotel experience, particularly for a stay at a DoubleTree by Hilton. We paid for a comfortable hotel room and did not receive the basic accommodation we paid for.

D

Great value