ホテル ザラ (Hotel Zara)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The best thing about this property is the proximity to public transit. However, the city center is known to be filled with pick pockets and hustlers. Knowing this, we purchased pepper spray and purposely divided our money for safety. We never expected to be robbed by hotel staff which is exactly what happened. $180 Euro was taken while we were out for the day and the room was cleaned. Bags were moved and zipper placements were changed so we know each bag was searched. Very disappointed by hotel staff who did nothing but claim to "trust their staff". Well, trust is broken when a teenager's hard earned money is stolen and she is in tears. There are better options in this area. If you must stay here, my sincere suggestion is to reject housekeeping and bring a "Do Not Disturb" sign.

I will not recommend this hotel

If you want an experience of amenities and dining not to mention room service, this is not the place. However you pay what you get. This was located walking distance to Garibaldi train station and close to shops and coffe shops.

Clean room. Good location.

Hotel is located very close to the main Naples terminal with a lot of eating options close by. The hotel itself is very clean and maintained with one shared bathroom. The only issue I had was that there didn't seem to be quiet hours and the walls are very thin. If anyone is using the shared space at 1am like on my trip it does affect sleep.

Good Wi-Fi, clean room but very small, and bathroom and toilet shared with other guests in the hotel, not appropriate, no TV in the room, could get better accommodation for same price. 1st night was disturbed and couldn’t get back to sleep- very noisy and the guy at the reception had an altercation with someone and was shouting, disturbing guests’ sleep which was appalling. Staff were very unfriendly, no smile at all. They should learn to be welcoming to guests!

Everything was in order clean and well kept.

La primera habitacion que me dieron no tenia ventana y tenia un fuerte olor a humedad, el señor de la recepcion me dijo que esa era la habitacion que yo habia escojido y yo le dije que esa era la habitacion que ellos me ha9bian asignado, al siguiente dia por 20 euros extra me dieron otra habitacion con un balcon al patio central del edificio, el elevador no paraba en el primer piso, cosa que fue incomodo pues tengo casi 70 años y una protesis en un pierna y teniacque subir y bajar por las escaleras.

Got upgraded from a single room to a double room with private bathroom, so my review is on a double room.

Staff is helpful and nice. Shower is bad and room is cold.