THE JUNEI HOTEL 京都 御所西 (THE JUNEI HOTEL Kyoto Imperial Palace West)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We loved our stay here. The staff were so nice and the room was perfect for our family of four to experience a more traditional type of accomodation.

This boutique hotel was the absolute highlight of our trip to Japan. From the moment we arrived, we were blown away by the exceptional, personalized service. The staff is remarkably attentive and goes above and beyond to make you feel welcomed—even greeting us with thoughtful complimentary snacks upon arrival.The attention to detail is evident in every corner of the property. The decor strikes a balance of traditional Japanese aesthetics and modern comfort, creating a cozy and serene atmosphere. We absolutely loved waking up to the beautifully prepared and delicious traditional Japanese breakfast—it was a culinary experience in itself!While the hotel is a bit outside the central tourist hubs, it was actually our favorite part of the location. It is nestled in a quiet, peaceful, and genuinely authentic Kyoto neighborhood, allowing you to experience the local charm without the crowds. Yet, it is still incredibly convenient, being just a short, pleasant walk from the Imperial Palace and a nearby subway station. We also booked a relaxing aromatherapy massage in our room with very professional and attentive therapists that helped our sore muscles recuperate from all the travelling. If you are looking for a personalized, tranquil, and authentic stay in Kyoto, look no further. Highly recommended!

We had the deluxe twin and the sunken bath was wonderful. Japanese breakfast was out of this world.

It was such a pleasure staying at The Junei Hotel Imperial Palace. The rooms were quiet and comfortable. The bentobox breakfasts were delicious, nutritious and had a variety of foods that even our pickiest family member enjoyed sampling. Most impressive, though were the hotel service team. Everyone was friendly, welcoming and consistently went above and beyond to help us make the most of our time in Kyoto. We felt comfortable and cared for throughout our stay. We look forward to seeing Kazuma and the whole team again on our next visit to Kyoto.

Great staff, quaint hotel. Super charming

A wonderful, quiet and beautiful place. Great staff!

The Staff here at Junei, especially Concierge Rie, went 10X beyond expectations, with such kind and heartfelt dedication. Cannot recommend highly enough , Bravo 👏

exceptional room design and service. elegant and sophisticated. could not recommend more.

It’s a great little hotel in a very quiet part of Kyoto. If you wish to get away from all the crowds and just experience how the locals live, this is a hotel for you. We had a room with a private onsen bath, which was just perfect at the end of all the sightseeing. Special thanks to the staff, who went above and beyond to make us feel very comfortable. We also booked a kaiseki dinner at their restaurant (in a sister hotel) Futago. Incredible food and service. I highly recommend you try it if you get a chance.

One female staff member provided exceptional customer service based on her alone, the experience would have been a 10/10. Unfortunately, the rest of the stay declined quickly after check-in. The carpet in our room felt very dirty and visibly stained. The rest of the room was as pictured. We were placed in a first-floor room right by the lobby, where all guest traffic passed directly by our door, making it consistently noisy. The front door to the hotel was a sliding door pretty much next to our room wall/window and imagine it sliding open and shut constantly. Due to the age and boutique nature of the hotel, the walls appeared to be extremely thin. Normal walking from the upstairs room was very loud, and any dropped items or luggage movement could be clearly heard. As a result, I was unable to sleep. When I contacted the hotel to explain that we couldn’t sleep, the response I received was that another guest had complained about my children being loud. This was an inappropriate and disappointing response rather than addressing the issue or offering a solution, it felt like a defensive attempt to dismiss my concern. There was no resolution offered. The situation was later blamed on a language barrier, which I do not find acceptable. Emotions, tone, and gestures are universal. I do not recommend it for families with children, light sleepers, non-Japanese speaking, or those that pick their hotels based on Michelin guides - as I pick my hotels based on that always.