グランド ホテル ウィーン (Eurostars Grand Hotel Wien)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Absolutely great location. The hotel is beautiful and staff very helpful

The staff were amazing, very helpful and courteous. The property itself is centrally located and beautifully decorated.

C’est un hôtel propre et autres

👌

Stronger air conditioning

Extremely friendly and helpful staff, very clean, and perfect location.

Simply 5 star hotel in historic building on a superb location, excellent service and super helpful staff.

Feels like in a palace. Our room is large, high ceiling with beautiful crown molding. The curtains I only seen in palaces. Prime location. Next to the city center, golden concert hall and opera house. We stayed four nights, really enjoyed the piano music at front hall.

This hotel feels like home

I stayed at the Grand Hotel Wien for five nights while attending a conference in Vienna. The hotel’s main strengths are its excellent location and cleanliness. It is very well situated for both business and sightseeing, and the property is generally well maintained. My room was fine, although I had specifically booked a king bed and was assigned a twin room instead. The beds were also not particularly comfortable. They felt small and somewhat old-fashioned, with spring mattresses that reminded me of older hotels rather than what I would expect from a modern five-star property. The breakfast was decent, with a reasonable variety of options, but the quality and flavor were average. It was perfectly acceptable, but not at the level I would associate with a top-tier luxury hotel. The biggest issue by far was the air conditioning. During my stay, Vienna experienced unusually warm weather for May, and the AC was not working properly for the first few days. Sleeping was genuinely uncomfortable, and I was told that the issue affected much of the hotel. Towards the end of my stay, the system seemed to improve somewhat, but it still felt like it was operating at half capacity and never cooled the room adequately. If the air conditioning had worked properly, this would have been a perfectly acceptable hotel for a business trip. As it stands, I would describe it as a clean, well-located place to sleep, rather than a hotel to enjoy for its facilities or overall guest experience.