カサブランカ 2 (Casablanca2)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Check-in difficult. Got delay due to travel issues. It took 3hours to get an answer for late check-in and 20€ (not customer friendly). The place is a chocker

The outlets were hanging, shower was extremely tight, tv had no remote, no extra linen for the sofa bed.

Este hotel es TERRIBLE. Dice no fumadores y huele a cigarrillo mucho todo el tiempo, las paredes son sucias y llenas de humedades, el wifi no funciona, el baño se inunda pues no funciona bien el sanitario ni la ducha, los anfitriones no contestan nunca… es un engaño las fotos no tienen NADA que ver con la realidad

We had trouble getting into the room and called the number provided, the customer service was awful, they were rude and not helpful. After a long day of travel being told "please stop speaking" and being ignored was not a good experience. They do not treat their guests like guests. We watched the woman who was cleaning our room smoke a cigarette right in our doorway with the door opened, leaving our room smelling like cigarettes. Our room had plastic wrappers under the table and radiator. There was no hot water and our room was freezing. I have never left a bad review for anything ever but this was a very disappointing experience.

We booked this place during the design week for 2 nights (April 2023). At arrival the room however already was occupied by another guest. The owner sold it to two different parties for the same night. Even calling right at checkin there was no support from the owner at all to find an other location for the night nor any willingness to refund the first night. The room was cleaned (fresh towels), however the quality of the building was not satisfied at all. Felt like stay on a construction side.