Hotel Xcaret Mexico - All Parks / All Fun Inclusive

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

El mejor de los hoteles!!

Our experience at Xcaret Mexico was amazing. 10/10 would recommend. So many different varieties of activities,restaurants,bars and pools. Already recommended this place to friends and family. Definitely going back soon. Best bang for your buck all inclusive resort.

Staff catered to Mexico people at first we thought it was just us, but after talking to multiple Americans, it was quite obvious to us that this resort is for the Mexico people not outsiders! Sad because the resort is beautiful. Butlers do not do much and responds is hours at times 8 hours later. Says 24 hours food but that was not true. Tried to book a taxi with butler and it never showed up. I would never recommend this place to Americans.

Deeply Disappointing Stay — We Will Not Return We stayed at Hotel Xcaret for four days and three nights and were deeply disappointed with the overall experience. Many staff members seemed disgruntled, rude, and unwelcoming. At no point did we feel that the staff went out of their way to make our family feel comfortable or valued. I reserved a room with two queen beds, but upon arrival, the front desk told me that the bed configuration was not guaranteed. I was then required to pay an additional fee simply to receive the two beds I had originally booked. The poor service continued throughout our stay. At one of the bars, I asked for a straw and was directed to walk across the room to get one myself, even though straws were within arm’s reach of the employee behind the bar. We also arrived at La Central at approximately 11:30 a.m. and were turned away because the restaurant was closing at noon. Instead of accommodating us while the restaurant was still open, the staff directed our family of six to walk approximately 20 minutes to another location to find something to eat. For a resort of this reputation and price, we expected much warmer hospitality and better customer service. Unfortunately, our experience fell far below expectations. We left feeling disappointed and will not return to this establishment.

Paradise

Clean room Nice staff

The food is not good, that’s really our only and main complaint

Overall, we had a good experience. However, I think the food could be better. For a hotel that promotes itself as a Five Diamond resort, the guest service especially around restaurant closing time is disappointing. The staff seems to do everything possible to avoid seating or serving guests, and they don’t offer alternative dining options when a restaurant is about to close. The hotel has plenty of areas and amenities for babies and families, which is a big plus. However, despite being a family-oriented resort, it lacks a lively atmosphere overall. It also doesn’t help that the hotel doesn’t do a good job of informing guests about the activities available each day. As a result, after dinner there is very little to do.

Horrible room service. Request for towels, waters, beverages were dismissed. Less and less water was provided and when calling the concierge the request was ignored. And there was stain on the bed sheet upon arrival. They did switched out the sheet, but the unpleasant feeling stained the hotel stay experience.

Beautiful resort!