ロイヤル セントラル ホテル アンド リゾート – ザ パーム (Royal Central Hotel and Resort – The Palm)

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I normally stay at some of the bigger brand hotels on the Palm but I had a very positive experience at Royal Central Hotel. I upgraded to a palm view room with a balcony and was not disappointed, the view was great. I had a rental car and self parking was convenient. Pool bar service was good and efficient. For what you pay I would say it is great value.

Can’t go wrong on the palm? You can if you book here!! Really poor front desk customer service and absolutely NOT a 5 star hotel. Hotel rooms are tired, really needs a refurb, even the sign on the front is half lit. It’s allllll the way round the palm to expect a 15-20 min drive after getting onto the palm, and near lots of construction (Jan 2026) the pool area is nice but just not enough space; people reserving the beds early but not using them and really think the hotel needs to crack down on that. Breakfast was okay. Lots of variety but again people waiting for tables to become available because there’s just not enough space for all the guests… not even peak season! We paid extra for the sea view and it was lovely, balcony not clean though, chairs sticky and glass very dirty. Simply not a 5 star. If you are hoping to have a luxury palm experience, avoid this one, you could get a LOT better for less mainland, and if you’re dead set on the palm, I’d go somewhere else. Make sure you have your passport to check in (unless you have UAE ID) it says it in very very small print Ts&Cs and doesn’t give you that info on the check in information. So we waited for our passports to be couriered and we didn’t even get offered a coffee in the meantime. Was absolutely our fault for not reading the small print but when I say other luxury hotels would have really looked after you… this one was rude and left us in the lobby for 3 hours sat with bags…

Excellent service of bellboys but i feel uncomfortable with the room assignment for me coming with kid. The reception lady focused on selling me the new year dinner but put no attention on guest service. The room hardware and so called balcony “facing car park entrance” is not matching with 5 stars hotel.

Lovely outdoor pool

Hotel was nice .. host Philip was very attentive and friendly which made a big difference. Personally the wouldn’t rate it 5 star as the room was ok but not 5 star worthy and the pool area , at the time we visited , was messy and seemed cluttered. The pools were clean though. No direction as to how to access the beach so we didn’t attempt to as didn’t want to have to walk around people and was only there for one night. The view however was 5 star and the hidden gem in the top floor an open air bar was amazing! If I was rating it just on this it would be 5 star! Would I stay again? I’m not sure as I feel like there are other 5 stars more worthy but on the price point I would 100%! Definitely worth the money. 4*+ would be my evaluation

Very clean and pleasant hotel, good beach

The shower, and toilet drainage were not functioning well.

A lot of things were not working in the room such as the kettle and when asked from the staff they didn’t attend the request. Just ignored it

Bad

Like: Affordable hotel in Palm Jumeirah. Friendly Staff Access to the beach Dislike: Very bad plumbing damages in the rooms (like damaged doors, sinks...) Insufficient parking spaces at peak reservations