ホテル カリフォーニアン (Hotel Californian)

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The property was very clean. The staff was not very knowledgeable or helpful. The tvs don’t work for streaming devices we had their engineer Eric, who was excellent, try to fix the tv but couldn’t. The setting is antiquated. The walls are too thin and you can hear everything. The pool had a party, we stayed in the pool building and it was so loud and thumping we reconsidered moving hotels. The restaurants have strange hours and do not appear to be a part of the hotel. The building configuration is hard to maneuver and even harder to get help from staff. The front desk and the texting service was useless. Overall very disappointing and definitely not a five star hotel.

The property is very well- located and very well-appointed. Rooms are fantastic and beautiful with everything you need. The staff is very friendly and attentive. I love staying there!

Lovely stay in a great location

check in was chaotic . She gave us a quick overview of the property, which is more of a compound and not super easy to figure out, but failed to provide the map. The biggest issues was the room wasn't ready till well after 4:00. They were supposed to update us, with a call and they didn't. We were left waiting in reception for a half hour and kept having to wait in line for reception.

The property is indeed unique - - beautiful architecture - our room however was extremely overpriced for having it face a parking lot and garbage area . The room itself was clean although the carpet had several spots all over. For 1300 / night I would expect more, at least a bigger property with more to do … The pool area was the best thing we experienced in the hotel although they didn’t really have food or drink service - waiters would show up maybe once / hour. They are located in the best Santa Barbara Funk Zone as it’s called but that also within 2 min walk of commercial transportation train tracks.

Amazing!

Hotel Californian was unfortunately the most disappointing 5-star hotel we've stayed at. We booked two consecutive nights, and despite being told we were "locked in" to the same room, we were initially assigned a room with broken A/C—the exact room another couple had just checked out of because of the same problem. Maintenance confirmed the A/C could not be repaired, and we had to pack up and move rooms after dinner. The replacement room was comfortable with working A/C, but the advertised "ocean view" was mostly the rooftop of a neighboring building with only a distant glimpse of the water. The hotel also repeatedly failed to provide enough towels and washcloths for our family of four. At checkout, we were told a promised $100 resort credit for our second reservation had been given in error at check-in. After explaining we had relied on that information, the hotel agreed to cover about $50 in bar charges instead. The beds and pillows were exceptionally comfortable, and every employee we interacted with was friendly. However, knowingly assigning us a room with broken A/C, the repeated room issues, disappointing ocean view, and nearly $1,000 in incidental holds on my credit cards made this a frustrating experience. For over $2,500 for two nights, I expected far better from a hotel that markets itself as 5 stars.

Our family had a great stay. The rooms were spacious. The staff were incredibly helpful. And the location was perfect. We only had breakfast at the restaurant but it was great both days.

There access to apps such as Netflix was not working and only a handful of TV stations that were. When I mentioned it to the manager he said yeah they've been working on it but offered no compensation and that was our one night just to enjoy our hotel room we room service but couldn't watch any movies without the old-fashioned pay I'm gonna get-per-view

Great location, no complaints at all. Views were amazing and everyone was very happy, polite, and generally just in good moods!