ジュメイラ ブルジュ アル アラブ ドバイ (Jumeirah Burj Al Arab Dubai)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Amazing

Yes

The room was super clean staff very kind and helpful however the room itself is very outdated and desperate for a new makeover

We had a very late check-in due to a flight. This was smooth and easy process in our room. Our room was immaculately tidy and clean. We are very comfortable in the suite. We didn’t need the butler service as we found it confusing with what they would do and what they wouldn’t do would stay again in a smaller room or even the same room without this butler. Service absolutely recommend to anyone.

Outstanding amzing place, and the service and professionalism of the staff is beyond the expectations.

Best hotel in world

Staff really nice, hotel really clean i love it

Amazing

The personnel in the Burj Al Arab went above and beyond to make our stay unforgettable! It was my moms birthday and she was amazed at the room upgrade, the hospitality, the cleanliness of the room, and our butler BoBo who was super nice and accommodating! I have stayed here previously and the service and the rooms havent changed - stat amazing and updated.

Our family selected Burj Al Arab for our 2025 annual vacation after hearing many exceptional compliments about its luxury and service. The experience fully confirmed its reputation. From our arrival, the hospitality was outstanding. Our suite was available three hours early so we could prepare for our desert tour. The two-bedroom suite is beautifully designed, spacious, with refined Arabic style and ideal privacy for a family stay. We had one concern at check-in: part of the exterior view was blocked by white poles. After messaging the E-butler, Brandon from the front office took exceptional initiative to locate an alternative suite and personally escorted us to view it. He arranged butlers to support the move. This was a generous effort beyond expectation, and much appreciated. We also asked about a two-hour late checkout due to a midnight flight. Understanding it might not be feasible, we were very grateful that the hotel approved it, making our final day relaxed and enjoyable. The E-butler service is efficient and responsive, and the in-person butlers are professional, kind, and pleasant to interact with. Special thanks to Marmar, Edwin, Marvin, and Aldrin. On our last evening, returning to find a lovely cake, roses, bears, and fine bath salts was a delightful surprise for the whole family. A thoughtful gesture. Overall, our stay has been wonderful, and the hotel team played a key role in making our family vacation memorable. Thank you. We look forward to returning.