マントラ チャツウッド (Mantra Chatswood)

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Check-in staff were rude and unhelpful.

I booked Mantra Chatswood for a 2‑night stay. Check‑in was straightforward, but the customer service didn’t feel very friendly or welcoming. The apartment‑style room itself was very clean, cosy and spacious, with handy facilities like a microwave, kettle, tea and coffee sachets, plus a bathroom with both bath and shower. The room is a little outdated and the bed was quite uncomfortable, which left me with some back pain after two nights. Housekeeping is only done on request, which surprised me as my previous stay at another Mantra included daily service. The location on Brown Street is excellent – very close to the train station, a bit of a walk to Westfield, but surrounded by plenty of food options. Overall it was a decent stay and I don’t regret booking it, but I’d probably try a different Mantra or another hotel next time in Chatswood.”

Very convenient location - just across the road to the train station with lots of eateries and a supermarket close by

Air con not working

Staff were very professional and courteous

Rooms should be cleaned on daily basis.

Unfortunately our bathroom drain had a horrible smell, and the toilet roll was left empty on the holder? The air-conditioning control panel didn't work so we were unable to adjust the temperature. It was just a bed to sleep in for us, so not a huge deal, however it was a bit disappointing for a Mantra. The check in was excellent, very seamless and kind, welcoming staff. Also, the lift doors shut super quick, which was strange!

perfect for my purpose

The Hotel is in an excellent location. Very close to transport and shops. The hotel staff is helpful and polite. Internet connection was good. Parking for $25/day was a good deal. Unfortunately, the 1 bedroom apartment we stayed in for 5 nights was very neglected and dirty. We complained about it shortly after we arrived and while we were out a housekeeper visited our apartment but failed to fix the problems. The blanket on the bed was thorned, the windows were all dirty, including the frames, with some mold growing on the glass. The shelves of the kitchen cabinets were disgustingly soiled, the pendant lights above the benchtop were very dusty, garments from a previous guest were left in the dryer and one of the frying pans had burnt on food residue. These were the bigger problems. The safe in the room was disengaged, therefore unusable (they are disengaged in all rooms) carpet needed vacuuming. The condition of the apartment was far from 4 stars. It would not pass even at a cheap backpacker hostel.

The hotel was so close to transport and fantastic places to eat