ザ リーフ プラヤカール リゾート & スパ - オール インクルーシブ (The Reef Playacar Beach Resort & Spa - All Inclusive)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Cleane facilities

Pool too dirty Staff bad actitud

I

The best all inclusive ever!

This property is beautiful, and has so much potential that leaving a negative review makes me sad. There are a handful of reasons we will not be back, and I must honestly say this is the first time ever travelling anywhere in Mexico that we encountered unfriendly staff and locals. For positives, our toilet needed to be fixed and the maintenance staff was amazing at getting this done quickly. Our room was always clean, and our guy Pedro in the upstairs bar was the best bartender. The pool bar is so overloaded with people that the staff don't really have time to catch their breath. If there was another bar in this vicinity it would alleviate a lot of this issue. If you're not a local with a day pass, you will wait 30 minutes for drinks. We always tip and wait our turn, but more than once a bartender was taking our order, made eye contact, and then took somebody else's order never coming back to us. There were actually a handful of times we left the bar. The food itself was not great and the staff in the snack shack were always angry, but what was alarming here to us was we have a Spanish language allergy card for a kid with food allergies, none of the food is labelled and there were times we provided the card to navigate the language barrier, and it wasn't even addressed. Lastly, this is not a relaxing place, you can hear everything all night long in your building, and the bed was rock hard. So much potential if they'd pay attention to the right things. No more space to write.

Staff is not helpful very rude and also don’t want to help with anything.

Not many food options and no poolside service. Hotel was pretty but poor staff and pools

1. Never stocked our “mini bar” in our room even after letting the front desk know. 2. They did nothing special for our 25th anniversary-even tho they asked if we were celebrating anything. 3. Very unclear at where things were located on the property- very unhelpful, we looked lost and stupid. 4. The main pool is hot and kids all over the swim up bar, we could never get a drink there. Also- the bars close EARLY! If you have no drinks in your room ie mini bar- you’re SOL. Other pool was being used for water sports?! The bf/dinner buffet really didn’t have much at all. Mainly gross. No one “took care of us” or friendly. In an all inclusive resort we expected way more- as we’ve stayed in many places. We will not be back here ever! Very disappointed.

This was my first stay at an all inclusive resort and most of the staff seem to expect that you know what you’re doing. It was not easy to get answers. On my third day, there was heavy construction right outside my room most all day. Some of the wait staff were very friendly and some were far from it. Don’t trust the opening times for bars or restaurants - especially the upstairs bar. It’s a neat resort, though.

Our room was always clean thanks to NORA. The staff in the buffet was great, very friendly like NORMA and WALTER.