ソネスタ ES スイーツ シカゴ ダウンタウン マグニフィセント マイル - メディカル (Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical)

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This was my boyfriend's first time in Chicago. He is very hard to please. He had no complaints. The location is absolutely PERFECT! I have MS and use walking aides. I was able to walk from the hotel to Giordano's and back.

Overall, the property is nice. It’s located in a very nice location close to some stores and shops around Michigan Avenue. The only issue we had was that the elevators were down most of the time. I understand they’re doing construction, but both elevators. The shower curtain was dirty and it smelled, the AC thermometer display didn’t work couldn’t read what temperature you had it on, regardless everything else around. The room was nice. Staff was friendly. I give props to the cleaning lady. She helped us out most of the time that we were there. Wish I knew her name.

Staff was great. Room was ok. Hotel seems really old and a bit rundown

The room was clean, the staff were great, the breakfast was typical US hotel breakfast. But the elevators were awful: peak time I have to wait up to 10 minutes to stop by my floor and it was usually full. For 19 floors, two old style elevators are not ideal and the stairs do not lead to the lobby; the stairs lead outside the hotel and would trigger an alarm if you use them to get out. Housekeeping every 5 days was a bit ridiculous.

Good staff

Love the place and location to watch fireworks this summer for my sons birthday very spacious room.

Good location, free breakfast/food sucks, most all the staff were nice and helpful. Rooms were okay.

Friendly staff but the room was very unclean with previous hotel guest hair over the place including on towels and bedding, previous guest food left in refrigerator, cabinets have food crumbs around the dishware. Really upset about the less than quality room service for a hotel I paid a lot for on the magnificent mile area in Chicago.

The staff is incredibly friendly, helpful and efficient.

I liked the staff a great deal, they were very helpful. The beds were comfortable. The shower pressure was great. We had plenty of room. The location was good for us. Things that could be better - I was told for my 5 night stay I would get a light cleaning 2 times. I never got one. There is a kitchen, but no dish soap or dishwashing soap. Had to call for that. Any requests we made it was quickly handled. You should not have to ask though. Elevators are very slow. Particularly at check out. Every other hotel I have gone to charges your card on the last day they put a bill under the door. We were required to check out at the desk. Seems like a lot of pressure on your staff and elevators. The free breakfast was not good. The Bathroom door makes it difficult to stand at the sink.