ほとりのホテル Ban (Kawaguchiko Hotori no Hotel Ban)

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Hi, my stay was pathetic. The hotel manager was very very rude. I had booked a family room for 4 people. At the time of booking it showed 4 people. But at the hotel he said I did booking only for 2 people, so for a family room. I had to pay again - 25000 yen extra for 2 people at the hotel( for my daughter and son). He was very very uncooperative. not at all helpful. Told us to cancel our booking. Spoke rudely. Not at all understanding, I was scammed, despite booking a family room for 4, I had to pay more than the original room charge to accommodate. my entire family of 4 people. The room was small and ordinary.

Very convenient location. Quiet & Clean room. Good room amenities. Easy check-in & check out.

First of all, the room was indeed spacious and reasonably comfortable. The positive comment stops here. The owner was extremely rude and the reception area was unstaffed most of the time. I arrived around 12:30 but walked into an empty hotel lobby. A lady popped her head out from the kitchen and abruptly said the check in time is not til 15:00. She asked me to leave my luggage in an unsupervised area where everyone with a room key can access, which was absurd. When I returned at 15:10 there was another two group of people waiting to be checked in. I waited in the queue and the guy (who I think is the owner) looked at me and “ordered” me to sit down. When it’s my turn he wasn’t bothered to speak English but use Japanese the most of time (and kept it brief, not as detailed as he did to other guest). He ran front desk and also housekeeping by himself, which is probably why there is zero service in this hotel - unwilling to hire someone to provide decent service.

Great hotel but no elevator.

Nice little hotel above a Family Mart convenience store. Room didn’t have coffee. But there is kettle for Tea. Walking distance to the Lake and a great view of Mt Fuji from there. Beautiful area and it’s a lake shore.

The property is right behind a bus stop, and above a convenient store, which makes it easy to navigate and plan out activities. The front desk was courteous and able to call a taxi for us. The chef lady serves excellent breakfast. The room is spacious but not as clean as other hotels we experienced in Japan.

Great room size above a small building shared with a cafe and a family mart konbini. Due to the size of this hotel, not many densities nor amenities provided. However more than enough offered for a good night's rest before heading out. Has a large parking location for people who are driving around Kawaguchiko.

Very impressed with the check in process: informative must-know details and helpful assistance bringing our luggage to a stairwell second floor.A larger than average guest room space compared to hotel rooms in Tokyo.

Amazing location - walking distance to the momiji festival. Fuji views from every room, and easy to walk to the north side of the lake to see Fuji. 24 hour convenience store downstairs and bus stop right outside the front. The room was spacious and clean

The room is in good condition. However, the air conditioner (room 202) is just full of dust without cleaning for age. Look at the photo and you can see. For check in, the front desk is not opened before 3pm. There is no staff at all if you arrive early. The staff from the cake store helps to store our luggage in safe place. When we check in later that day, the staff in the counter failed to provide us information on the restaurants around. She told us that this place is very remote and we can only buy food from the convenience store for dinner as the restaurants nearby are all closed. In fact, just 3 minutes walk away, there is one still opened. Google map told me there’s another one also open at night, but I did not check it out.