グランド ヘイケル ホテル (Grand Heykel Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Room 104, quiet, clean. No shower door so when you take a shower the tiled floor gets wet and very, very slippery. Bed is comfy, pillows are soft. Tiny sink had a leak but was quickly repaired by staff. Morning buffet breakfast had very good selection and excellent roof top view. Neighborhood is safe and friendly. I would stay again.

I stayed 20 days in this hotel. Before arriving I asked for a smokeless room they gave me a whole different room and the room smelled like cigarettes their reason why I didn’t got a bigger room was because I paid so less and if I wanted a bigger room they would charge me extra. I asked multiple times to change my room and got refused I showered in cold water for 7 days. On the last day they told me there was a gas leak so I had to change rooms and gave a room key that wasn’t even working. They tried to overcharged me and can’t keep their promises. They screamed at me and threatened to call the police. Stay away from this place especially if you are a foreigner they treat you like shi

Good breakfast.

The best hotel we got in 3 weeks traveling around turkey. Clean, comfortable, quiet, good service, good food.

Grand Heykel Hotel is a short distance from all the main Bursa attractions. It is right opposite (2 minutes walk) from the famous (First one opened in 1867) Bursa Iskendar Kebab Restaurant. We had a pleasant stay at Grand Heykel and would definitely stay again; however, will choose Family Suite next time as the Triple room was a bit smaller for us.

Nice

Disappointing Stay – Not as Advertised Unfortunately, my experience at this hotel was far from satisfactory. The hallways and rooms had a persistent, unpleasant odor, which made the environment uncomfortable. The bathroom showed visible signs of mold, raising concerns about cleanliness and hygiene. The internet connection was unreliable, frequently disconnecting and barely usable. When I brought this up with the reception, I was told this was a common issue throughout the hotel. Breakfast was particularly disappointing. Most items were served straight from the fridge with no proper presentation or freshness. The advertised images are misleading and do not reflect reality. When I raised my concerns with the manager, he simply stated, “This is not a high-end hotel,” which, in my opinion, is no excuse for the poor quality and lack of basic hospitality standards.

The hotel is nice, my second year staying there, but the facilities are outdated and the staff was ok.

Very recommended I would give them 10 stars. Very clean Hotel and rooms. Very nice staff and helpful. I asked on of them to show me the bus station going to Otogar, She offered me a ride to Otogar. They have very nice breakfast with a beautiful view.

Manager of hotel is very co-operative . he helped us for every thing.Thanks Mr. Onur.