センタラ ヴィラズ サムイ (Centara Villas Samui - SHA Plus)

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We were disappointed in this resort, the spare bed was so hard, my daughter was crying, so I slept on it with my bad back. The pool has a dangerous dip, not a good design, our shower leaked all over the floor after every shower, had to mop up with towels, our kettle didn’t work, the spa in our room was dirty and corroded parts, other peoples hair etc, did not feel it was clean enough to use. The stairs are a nightmare unless you are young and fit as the lobby reception is at the top and the pool and bar breakfast is right down the bottom of the resort. Some of the breakfast items were stale, like pancakes and French toast. We went for a walk along the private beach only to find an empty rusted pool with old ropes and ripped mesh hanging from metal umbrellas etc with so much rubbish everywhere, so sad to see. We checkout the next day and found a better resort. The staff were lovely, all very kind and helpful, it’s not their fault that the resort has not been updated properly.

Very nice property and friendly staff

Nice environment. The beach and pool are great

Yes

Pros. The staff was very good, the location and beach was lovely. Cons. Breakfast was pretty bad considering the price of the hotel and the food and drink options from the bar and restaurant weren't great either. My aircontioner just randomly stopped producing cold air every day I was there as well

All round excellent

The following items were excellent: staff Service and knowledge and helpfulness; location and views; pool; garden; food; fire show was awesome, great music; WiFi; gym However the hotel is in need of a desperate refurb. Very old & tired fixtures and fittings need replacing to 4 star standard including: dining area canopy, decking floor everywhere, furniture, bathroom, air-con noisy; paint-work in many places, glass rooves etc…

Everything was great, a little dated, but not dramatically. Beautiful gardens everywhere adding privacy. Biggest issue was there are loads of stairs which could be an issue for older travellers like us!

This was our 10th time to Samui and normally try new areas each time… big mistake this time! We had booked 7 nights but after 2 nights we decided life is too short and found somewhere else to stay for the remainder of our time on Samui. The photos are not true to life, the hotel is very old and needs lots of money spent on it. Restaurant food was average and expensive for what you got. Example: we shared a pizza for lunch and it was like a supermarket frozen one. We had just had 2 weeks in Bophut and the difference in quality of food for the price was unbelievable. There is nowhere else to eat unless you have a scooter or go into town on the shuttle bus. If you have any issues with walking or using steep stairs this is definitely not the place for you! Pools are old with tiles coming off, not enough sun umbrella's a lot were broken. We had a room with our own pool and sun lounge towels were old and stained. The beach was okay but surrounding area had lots of rubbish with a rundown resort next door. I booked this hotel as we have stayed in other Centara resorts which have been great but not this one. There are so many more nicer places to stay on Samui compared to here in my option. Staff were friendly, aircon in room good, bed okay. We Will not stay here again!

Too many steps rooms not cleaned often too far away from everything