箱根・芦ノ湖畔 山のホテル (Hotel de Yama, Hakone Lake Side)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Beautiful landscaping and backyard, big rooms. Very pleasant.

Sadly this hotel really isn’t suitable for Europeans or Americans. We were served with little warmth or hospitality upon arrival and not custom to our taste of breakfast or lifestyle. Everything shuts in the town centre at 5pm and dinner and bar ends 8pm here so it was a very lonely experience. Room was tired, dirty and small gestures such as no coffee offered at 9.35 (5 minutes after breakfast ended!) little things like this made a disappointing visit. The food was very raw and undercooked in the French breakfast. Some staff such as the gentleman with glasses on concierge fantastic

Hotel de Yama was great. This place has a real mountain lodge feel to it. It is remote and very quiet but within a mile of fun activities. It was the perfect lay-over between the hustle and bustle of Kyoto and the hugeness of Tokyo. The rooms were nice. The restaurants were both great. The grounds were amazing, especially the garden. The staff was super helpful. And the onsen was next level - so relaxing. Would come back to this place in a heartbeat

All is good except we don’t know they have the shuttle bus and not really clear to to know that beforehand that is hard to reach the hotel

Wonderful breakfast and hot spring, definitely will come back shortly.

Beautiful

Very good!

This was our first trip to Hakone, so we can’t compare this hotel’s location to other areas, but we absolutely loved the peaceful atmosphere here. It’s perfect for anyone looking for quiet, rest, and truly attentive service. Our room with three beds was very spacious, comfortable, and had a beautiful view. We enjoyed early walks by the lake and appreciated the convenience of having both dinner and breakfast on-site. We chose the Japanese dinner, which was presented beautifully, though we probably haven’t fully acquired the taste yet. The French breakfast, however, was excellent; the French toast was the best we’ve had, and the coffee was great as well. We were also lucky to catch a wonderful view of Mt. Fuji. We didn’t use the onsen since it was public-only and we weren’t comfortable with that, but everything else made our stay very enjoyable. We rented a car, which made exploring the area simple, though it seems manageable by public transportation too, since the hotel runs a shuttle every 20 minutes (with an evening cutoff). The hotel is a bit older, but everything was clean, comfortable, and well-maintained. Overall, a very relaxing and memorable stay.

Amenities and location

I would definitely stay here again when visiting Hakone. Easy and scenic walk along the lakeside from the bus stop or you can take the complimentary shuttle that runs every 20 minutes. The staff both at the front desk and the Japanese restaurant were very helpful and spoke excellent English - we did not try the French restaurant so no review on that. We were checked in very fast and had our luggage held for a few hours after checkout. Food is average, but you can't beat the convenience and the service is top tier. Our room was very spacious and clean with an excellent view for the lake. Unlike most other hotels in Japan, the room had very good soundproofing. Carpeting is dated and a bit worn, but very clean. Yukatas for going to the bath are provided. Make sure to grab a complimentary ice pop after your bath! We had a very peaceful and relaxing stay.