有馬御苑 (Arima Gyoen)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We absolutely loved the kaiseki dining experience at this hotel. We highly recommend upgrading to in-room dining—we added around $30 per person, which allowed us to enjoy both dinner and breakfast in our room. The experience felt very special and complete, and we truly enjoyed every moment. The staff were incredibly friendly and helpful. When we arrived, the front entrance faces a small uphill street, and our driver was unfamiliar with the area and stopped on the roadside, which could block traffic. Before we could even react, the staff rushed outside, carried our heavy luggages, and guided us into the hotel seamlessly. Their quick response and kindness really stood out. Later, we realized there was a better drop-off spot just a short distance away, but we were extremely grateful for how professionally the staff handled the situation. The hotel is close to a popular tourist area with many shops, making it a great location for exploring. I used the public bath both in the evening and the morning, which I highly recommend. The in-room bathroom is small, which is typical for a traditional hot spring hotel, and the public bath was a much better experience. Overall, this hotel offers exceptional service, an authentic dining experience, and a great location. We would absolutely stay here again.

parking is hard. Room is dated and dirty but roomy. I expect better for the pice (around 777$/night with half board).

A very good onsen close to train station and local shops. Excellent staff service.

Staff explained well the dining experience, what to expect and how to eat and the food served. Onsen was great. Kobe to this place was only 1 bus ride and direct. Then just walk leisure 3mins to the hotel.

Very nice hotel. The half board option is great. The food quality is super for the dinner portion. The breakfast is alright. The onsen facility is good. The staff is very helpful and service is top notch. The hotel is very near to the bus terminal, which is very convenient.

Very good service and have a very nice onsen

The location is simply amazing, just at the doorstep of shopping street and staff service and hospitality is simply top-notch and sincere. The property is a little dated but it is clean and comfortable. Dinner and breakfast is also exceptionally authentic and delicious! Totally enjoyed a memorable stay here with the family!

位置方便，性價比高，職員友善。

Friendly staff, service is ok, food is ok, the beef quality can be better

Property is dated and it shows in bathroom, hallways, lobby. Staff are nice but have hard time to communicate in English. Dinner was good and provided a good traditional Japanese kaiseki experience