ジュエル ザマレク ホテル (Jewel Zamalek Hotel)

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Cleaners didn’t bother cleaning properly and didn’t replace towels, slippers etc. bedding wasn’t change even though I asked them to. Breakfast was average and was the same everyday but staff were lovely and the location was great everything is on your doorstep I don’t think I will be staying here again

My stay at Jewel Zamalek Hotel was overall pleasant and fair for its category. It’s an older hotel and not a 5-star property, but it’s also far from being a bad or poor hotel. I would consider it a solid mid-range option. The cleanliness was good, and the rooms were well maintained. The staff were very good—friendly, professional, and helpful throughout the stay. The breakfast is not 5-star, but it is good and appropriate for the hotel’s standard. What really makes up for everything else is the excellent location in Zamalek, which is close to cafés, restaurants, and many attractions. If you’re not looking for luxury but want a comfortable, well-located, mid-level hotel with good service, this is a reasonable choice.

Clean room and the staff were really friendly.

Room was clean. Great location. Hotel is a little old and the rooms are a bit dated.

The hotel is in a very noisy road and there is substantial noise even late at night on the front rooms - try to request a room with look to the back for morw silence

The location was perfect, especially for first-timers in Egypt. The staff was attentive and flexible for late check-outs and early check-ins. I felt very safe in the hotel and the surrounding areas. The conditions of the hotel were slightly outdated but I felt like my stay was worth the price.

We stayed here for 3 nights and we were very happy with the stay. The rooms were spacious including the bathroom. The rooms are tired looking but we werent bothered by that. The bed was comfy! Excellent shower and hotel provided many nice toiletries and free water and tea facilities. Breakfast was amazing, lots of choice, more than expected. Right on the main street of Zamalek so lots going on outside. Hotel was quiet. The lift didn't work on day 2 which was slightly annoying but they told us they were fixing it. Staff very friendly. Would stay here again.

Overall, the hotel is fine. It's clean enough and very conveniently located on the main street in Zamalek. The rooms were spacious and clean enough, and the refrigerator in my room was big, which was a huge plus for me. However, there are clear downsides: expect lots of traffic noise, and if visiting in the winter, rooms have no central heating, so I was cold. The mattresses in the room were among the worst I've ever slept on and clearly need to be replaced. As such, the stay wasn't super comfortable and I wouldn't stay for more than a couple of nights there.

Noisy and dirty.

The staff is very accommodating, the rooms are lovely and I was given a late check out with no extra charge. The elevator isn't safe (we know first hand) and Communication with reservations to resolve issues beforehand is impossible. Having said that I would stay here again but only send my luggage in the elevator.