ホテル摩周 (Hotel Masyu)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Friendly helpful staff,but that was the best part: the hotel has a drab exterior with extremely dirty windows within a run down locale opposite a disused/derelict building. The inside was functional but uniformly tired and dated. Our room was clean enough but the bedding was stained, the sheets and towels were old and thin. A simple warm air blowing heater kept us comfortably warm (no aircon but not needed in late October). The water went cold after one shower but was hot again by the morning. I reported weak wifi and was given an in-room wired hub which worked; except that on both evenings the hotel’s internet connection dropped out repeatedly. We made do for a couple of nights but wouldn't consider returning.

The shower head should be replaced and hot water was just luke warm.

Very good service, Room is clean

It is a very old hotel with only stair and far away and noisy

Over all OK

We arrived at Hotel Masyu with the counter staff saying they did not have our booking so it got me a little worried. Thankfully they accepted my physical Expedia booking confirmation slip I printed before my trip. I wouldn't say Hotel Masyu is old, but it is a little dated. Everything else was still up to my standard - level of cleanliness, hospitality service standard, food quality (I had their breakfast). Room size was a little small for me, but it was definitely sufficient for 2 pax with 2 luggages. You would need to reconfigure the furniture arrangement slightly to lay your luggages. There's no lift in Hotel Masyu, so travellers with mobility challenges need to take note. Their staff did help us to bring our luggages up to our room when we first arrived so that was really helpful.

Stay is satisfactory. Facilities including tatami mat is dated. Should renovate.

Comfortable stay, bathroom is tiny but you can always go shower at the hot bath in the hotel.

Despite the language barrier, the driver was always ready to help shuttle between the rail station and the hotel. The general manager (owner?) is a jack of all trades, a very serious man who speaks English haltingly but who showed great care toward our well-being, logistics, breakfast (we were granted a private dining room and were served Japanese fare, not my first option but very nice anyway). Thank you for all the help.

Hotel Masyu was a good value hotel for our young family and it had everything we needed. The private bathroom was a bonus. We had a Japanese style room and would recommend it to anyone.