ソフィテル ムンバイ BKC (Sofitel Mumbai BKC Hotel)

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Stayed here recently and had a great experience overall. The room was spotlessly clean, exactly what you want to walk into after a long day of travel. The breakfast buffet was amazing, plenty of variety, fresh options, and everything was well stocked throughout the morning. What really stood out was the staff. Everyone was helpful, polite, and genuinely welcoming. They were also great with our kids, patient and friendly, which made the whole stay much more relaxed. Would happily come back.

We found the location excellent for our purpose, as we were there just for a show at the NMACC. The room was clean and comfortable, the staff helpful. The breakfast spread was outstanding. A pleasant experience, on the whole.

It was an awesome experience

Stay was wonderful

The best property in BKC for business travellers. It’s right next to the US embassy. Perfect place to stay if you are in BKC for the US visa appointment. The day of my visa appointment it raining. They lent me an umbrella and dropped me off to the embassy, for no charge 😊

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I have been choosing Sofitel BKC as my preferred stay in Mumbai since 2014. This stay was the first time i noticed that the hotel is ageing and things have changed. Cleanliness or finishing quality in shower enclosure bottom and corners was questionable. There were patches of dust in some corners in the room. The smart tv was not opening any apps like YouTube or Netflix despite being connected to hotel Wi-Fi. I connected it to my phone hotspot to watch RC. I remember earlier French press coffee jar and ground powder was standard issue in rooms. Now one gets sleepy owl coffee, which is not high end. Towels smelt of bleach. Literally a day earlier i stayed at nearby Trident and their towels were smelling fresh and floral. All above points to substantial cost cutting measures affecting guest experience. Staff hospitality & attitude remains top notch. This stay alone has not dissuaded me from choosing them next stay but i will keep my eyes peeled in future!

Good sized and clean rooms

The Sofitel BKC Hotel in Mumbai is an excellent property which caters to a wide range of tastes with breakout spaces for drinks and snacks besides the main Pondicherry cafe. Unfortunately I could not get any points for my three nights stay as I booked through Expedia. Unless this policy changes travellers will never get the full benefit of using this property.

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