白馬東急ホテル (Hakuba Tokyu Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

A little dated but great hotel

The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM.

Clean, very comfortable, good breakfast buffet, and hospitality of all staff

This was a great stay in every aspect and would do it again. The service was excellent. At the same time, I'd probably rent my ski's from the big ski place in town rather than here next time to get a more experienced fitter.

This hotel is amazing on all counts, legendary breakfast beyond wildest dreams and expectations, a cornucopia of delights. I will return and recommend to anyone and especially my friends and family

Everything was awesome. Service top notch. Rooms clean and views are spectacular. Only complaint if any was the pillows were uncomfortable. Would definately come back again.

Excellent and friendly staff, always eager to help with any questions. Shuttle is great. Loved that the ski rental shop is right in the hotel. I wish the hot springs was a bit bigger and had more amenities but it was a nice way to relax after a day of skiing. The bar and restaurant is not open during the day which we didn’t realize. All in all a great hotel though.

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.

Average

Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.