ル シャトレイン (Le Châtelain)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Very clean hotel, a little run down in places. Would not stay here again. The restaurant was closed so had to travel for food. We wasn’t told the restaurant would be closed otherwise I would have requested to stay elsewhere, really disappointing.

Received a free room upgrade at check in, which was amazing! Very comfortable stay, good mattress, quiet surroundings, helpful staff and great air conditioning.

The room was excellent, clean and well maintained. The breakfast was very good - freshly made omelette to order was favourite. The staff were always helpful and polite. The location was very good for local food & drink and transport links. The trams and buses are very good. The bar was not open very much when we stayed, this was advertised that the opening hours were such though so we knew this but would have enjoyed having a drink at more flexible times in the bar.

Ismail is to be highly commended for his great customer service and efficiency. He helped our daughters change room when their toilet didn’t work. Their room was also showing some wear and tear in the sofa. He showed concern about the situation, and was great in handling adverse situation such as an irate mother. The other room (husband and mine)was wonderful, though. And the daughters’ room, once it was changed to another room was good, too. Another employee who was to be commended was Alvin, who was always smiling and helpful. Will stay again at Le Chatelaine if we were to be back in Brussels.

Lovely room clean Was a lovely weekend 😘

Ismail at the Front Desk was extremely helpful in resolving a situation in our daughter’s room where the toilet doesn’t work. He should be highly commended for his excellent customer service. Alvin also is quite efficient and prompt in responding to a request we had. We will stay again at the hotel because of its staff and the location.

Highly commend the staff for their efficiency and high customer service level. Ismail gets a special mention for helping out with a situation involving our daughter’s room toilet not working. And Alvin for responding promptly to a few requests of ours. Both are friendly hard workers. The hotel is lovely and in a great location. However, it’s rather old and some rooms probably need a little more upkeep.

Wonderful stay!!

The hotel was in a lovely area of Brussels, away from the hustle and bustle of the city centre but, with plenty of bars and restaurants nearby. To get to the centre it was about a 30 minute walk or 15-20 minutes if you got a tram/bus (stops for public transport were just around the corner). The staff were very friendly and helpful and the hotel was well presented. Our family room was very spacious too.

Great breakfast