サイプレス ホテル ジン ジャン 上海 (Cypress Hotel Jin Jiang Shanghai)

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Had booked a bigger room than what we got given. So we went back to reception and asked for what I had booked on Hotels.com . After arguing with reception staff for a while we were then upgraded to a master room. Which was a nice big room. The next day there was confussion from reception whether we were meant to be in that room and whether we had paid properly. Which also rwsulted in another discussion with reception staff. Everything in the hotel is run down and the sauna was not going. Wouldnt take much to buy new pool furniture..it was cracked and dirty. The setting at the hotel is lovely and it is a shame the hotel is so run down.

Unfortunately, I did not stay long enough to enjoy the hotel ammenities like the pool and garden, but the stay was very comfortable. The rooms are a bit dated, but the linens are clean and they spoke English. The big plus is the location right by the railway station and airport.

The hotel was nice but outdated. The restaurant in the hotel was way too overpriced so we chose not to eat there. The fish pond and the green area was especially nice and my children loved it. Nothing is really within walking distance especially with children. The guy at the desk in the evening (I forgot to get his name) was very rude when I asked him to call a taxi and he told me "NO TAXI" and would not call so we walked down to the street to get our own. The pool is very nice but the shallow end is 4 ft, it is not heated, and was cold. The children's pool felt like Ice Water so my smaller children were not able to swim at all which was a disappointment because we booked here mainly for the pool.

Staffs are very friendly and helpful, rooms are old but equipped with every necessary things. There's a balcony outside the room, it's comfortable to stay in the balcony when the weather is warm. The hotel locates about 10mins walk from the zoo, good place to stay if you plan to spend time in the zoo and stay for 1 night.

hotel was located in a park, quiet and peaceful setting, and nice gymn facilities.

The hotel is very old , it needs to remodel.

I stayed only one night but I enjoyed swimming in huge pool with only a couple of people. The Hongqiao Airport is in 10 min distance by taxi. It is very quiet because the hotel is in the forest and about 100m from the major road.

About 15 min walk. Breakfast sounded a bit pricy. Did not try it. Receptionist offered access to free WIFI. Very nice. Not many restaurants nearby.

When I returned to the hotel room at nite around 8:00p.m., I found out that they had NOT changed my bed covers and pillow covers. In fact, everything was left undone, same as the state when I left that morning. I called the manager and they just said it was my fault because I have folded the sheets. They then unfolded it and said it was OK. I told them that was unclean and should be changed immediately. They then changed the bed cover, quilt cover and pillow covers for me. When did they comprehend what customer services means?