ホテル リアル オルト ボタニコ (Hotel Real Orto Botanico)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Hotel manager was very helpful in confirming my train reservation was not cancelled ahead of train strike that occurred on day of my departure. He also quickly arranged taxi ride from hotel to train station when the private driver I originally contacted did not appear. As a result of the manager's quick thinking and action I was able to make it on time to board the train. Overall, the hotel staff were courteous and responsive. Appreciated their attention to details. The room was comfortable and well maintained. The breakfast provided for a good start to each day of my stay. Would highly recommend Hotel Real Orto Botanico to anyone as place to stay when visiting Naples.

Very friendly staff and reliable when it comes to lost and found

Grazie !

Property was nice. Staff was nice and accommodating. Breakfast, A/C, and WiFi was included. Our room was spacious but the bathroom was tiny and cramped.

There was no room service. Lifts took ages to come. Horrible smell coming from the restaurant area all day long...stuffy and smelly. Cobwebs hanging from the ceiling in the lobby and piles of dust gathering in so called showcases. The fish tank had algae which was easily 2-3 years old. The air-conditioning was badly placed so the main sleeping area didn't get cool while the dressing area was freezing cold. No proper extractor in the bathroom leading to more lingering smells. Location is on a very busy road with 2 petrol pumps within 500yrds of the entrance meaning constantly busy. Rude abrupt staff who seem to find all this very normal and can't see our point at all.

A very tired property. I would have said a 2* or 3* at best.

Terrible place to stay, Naples is a ghetto. Extremely small to move around our room. Not very clean. No power to the room when you leave because you need to invert you key Tab into a device. So don't think your laptop is charging when you are out. This neighborhood is scary for travelers at night, garbage everywhere on the streets in the bins that are over flowing. Avoid Naples altogether!!!!!

A 10 minute drive by taxi brings you to the hotel. Ask the driver at the airport how much before you leave they can charge more than others. We found both the hotel and the room very clean. The staff are friendly and the roof top terrace is most enjoyable. Make sure to ask for the remote control for the air conditioning and TV.

The front desk staff were very approachable, and helpful. If road traffic disturbs you then this is not the place for you. I loved being in the city within walking distance to fabulous restaurants and Museum of Archeology. Room was basic, spacious and clean.

The hotel was stylish and tastefully decorated.Some of the facilities needed a screw tightening here and there but these minor observations pale into insignificance with the support I received from staff when my phone was stolen. Lovely people and I’d stay there again. Good value for money.