ホテル シュヴァルツゼー (Hotel Schwarzsee)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Staff were excellent, property location is excellent, Views are spectacular, Food was average.

As you are totally captive after 5pm every night an area to hang out with games, tv, music. Room was never cleaned in 3 nights. Food included but cheap.

They had zero backup plan for poor weather, and literally cancelled one of our booked days without any plan to compensate. We had to find our own accommodations for that night. Upon arriving the next day, the staff were clearly overworked and never had any idea what was going on. This hotel added unnecessary stress to our trip due to incompetence and poor planning

The room was very comfortable and the hotel staff were very helpful and attentive; I received excellent treatment from them.

Staff was great, food was delicious, ski gear room could use a few upgrades to help dry boots & clothes

The Staff went an extra mile to accommodate our special dietary requirement during dinner service :)

The location is breathtaking, but the hotel should be clear that the final gondola up is around 4p up front in their marketing material. The staff was not communicative via email once the issue was identified 7 and 2 days prior to arrival. The accommodations are spartan but for the most part, comfortable. That said, there are no cards or board games to occupy the time in the evenings. Would not recommend staying for more than a night based on the location.

The facility was great, staff was friendly, food was good, location couldn’t be better. The only thing that wasn’t great was the pillows, which were pretty small

Nice

This is a hotel partly up the mountain accessible only by cable car. They should warn people strongly no service up after 4 PM. But the stay was exceptional. Immediate access to trails. Incredible views of Matterhorn and immediate access to hiking trails and cable service a lot higher. Good meals, dinner and breakfasts. Dinner is included in stay, but waiters should warn that beverages are separate and charged for, even five euros for a cheap little teabag. Everything is included at breakfast, which are good. My room window looked out on the Matterhorn, and watching it in starlight and at dawn was incredible. I did not realize where this hotel was when I booked it, and got so much more than I expected. Kind and helpful staff. Strongly recommend this place. (Not every room has a Matterhorn view like mine did, not is the weather as good as it was on my stay. Cloudy or bad weather obvious affects views and activities, and hotel has no control over this.)