ホテル デューク ロマーナ (Duke Romana Suites by Olala!)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Great location but hair in the room and bathroom, tired furniture, tv not working properly, bed blocking the window, no staff present

One of the strange things was that this hotel was converted as "smart hotel" few weeks ago. As a "smart" hotel, it let me feel a very stupid guest. No reception, wrong phone numbers, nobody answered in hotels.com, nobody answered in the Hotel WhatsApp until another guest was able to call a secret number, where the person in charge finally sent me the link to register. The whole afternoon I saw people trying to check in having the same challenges ... WOW - nightmare, I waited 90 minutes outside; luckily somebody exited the hotel and I was able to find a chair in the "reception" at least waited while seating

Clean, well maintained hotel near Piata Romana (and the metro). Only issue was that I was not sent my confirmation email prior to check in and so could not do so. As there are no staff at the hotel I had to call them, and to be fair they were very helpful but I feel I shouldn’t have had to call at all. Aside from that it was perfect.

never saw any staff

The staff was nice

Very bad room

Excellent location and good value for money

The metalic shower enclosure is all rusted and rusted water was leaking on the bathroom tiles. Furniture is dated and very tired. The mattress is a little more than a few bags of foam. I stayed on the top floor (6th floor) and it took 10 minutes to get any hot water in the morning. Expedia continues to list this hotel despite my objections, claiming to have forwarded my remarks and photos to the marketing group - very disappointing.

Hotel needs to be updated and a deep cleaning starting with the entry lobby. Staff is unfriendly and unwilling to accommodate any request from customers. I am surprised that Expedia is endorsing this hotel.

The front desk staff were unwilling to help and looked disinterested while watching things on their phone. The place smells of sewage when you walk in door and out of your room.