渋温泉 御宿 炭乃湯 (Ryokan Suminoyu)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

What a welcoming and special stay we had! Couldn’t fault the facilities or the staff. A great location, comfortable setup with great amenities, added services like shuttles from the train station and to the monkey park, and a super dinner and breakfast.

Outdoor Onsen on 6th floor has great views. Food was amazing. Staff very friendly and helpful.

A cozy onsen ryokan with very attentive and helpful male staff. I was truly impressed by his excellent service and will definitely return for another stay. Both dinner and breakfast were delicious. Although the onsen is not very large, it offers both indoor and outdoor baths and was pleasantly quiet with few people around.

Excellent service, amazed with the attention during the check in and check out service, incredible experience durin the dinner en breakfast service. All 9 baths incluided in rate, awesome stay

We lost a money 100% for the reason, that no one was able to make check in after 10 p.m. We must to find and pay another hotel :-((((((

Loved our experience. Only issue was the bed was not enough mattress for us but maybe others would not take issue. Other than that everything was a 10/10. Food was unique and delicious, service excellent, clean and of course the Onsen’s we so fun. Beautiful little town.

Nicer Ryokan for the area. Obvious reason to stay is to visit the Shibu Onsen facilities and the Snow Monkey Park and this is a great option for those activities. Pretty close to the Shiga Kogen resort. Check the Map before booking as it is not in Nagano despite the address. Diner and breakfast with Half board was very good and staff were friendly and helpful. Free shuttles were a bonus.

Ryokan Suminoyu was absolutely wonderful. We had a traditional Japanese room with two twin futons. The bathroom and shower were modern and lovely. The staff spoke English and were very gracious about our attempts to speak Japanese. The location is perfect; tucked on a quaint street in the heart of Shibu Onsen. We were picked up from the Yudanaka Station by the staff who monitored our train arrival time and were there to retrieve us when we arrived. There were also two very convenient morning shuttles to the Snow Monkey park. The walk back was down hill and only took 25 minutes. There were cabs there if you needed one. We were absolutely delighted with our Kaiseki style dinners and breakfasts. They were prepared and served beautifully and the wait staff were very gracious in explaining the various dishes and in what order to eat them. I cannot praise Ryokan Suminoyu enough. Thank you to the staff for making our first Ryokan and Onsen experience one we will never forget.

Thoroughly enjoyed my stay. From the pickup at the station to the drop off at the Snow Monkey Park, to the “key” to the local Onsen circuit…this was a welcome reprieve from the crazy pace of Tokyo and Kyoto. Everyone was so friendly and helpful, dinner and breakfast meals were all amazing and the rooms and facilities were clean and comfortable. I would go back in a heartbeat. And to top it all off, I accidentally left my shampoo and conditioner and before I’d realized it, they drove it over to me and gave it to me in the train before it departed, going way above expectations!

For an authentic Japanese experience this is the place to go. Staff wonderfully helpful, picked us up from the Monkey Park when we arrived, also put on an early breakfast for us as well as early transport to the railway station.