サロヴァ マラ ゲーム キャンプ (Sarova Mara Game Camp)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The ataff made it deel like home. It was a awesome base for game drives.

This property is NOT safe. Although the hotel claims to have an electric fence to keep animals from the park out, a stray dog from the wild entered the premises and attacked my daughter directly outside our room door. We were forced to evacuate to Nairobi for emergency medical treatment, and my daughter required emergency surgery and two days of hospitalization. The on-site medical response was inadequate and did not meet basic emergency standards. The hotel even refused to issue a refund. This was an extremely dangerous situation. The fact that a stray dog from the wild was able to enter the property raises serious concerns about the hotel’s perimeter safety. If a dog can enter, an even more dangerous animal such as a hyena or lion could enter as well. strongly advise avoiding this hotel. It was a terrible nightmare.

We stayed at Sarova Mara excellent experience overall loved it.

Incredible resort!!! I’ve now stayed here twice - once solo and once with my family. Both experiences were extraordinary! Fantastic service, beautiful property, amazing game drives (ask for Patrick!)

Great hotel had the best time ever here. Location inside Masaai Mara is perfect in a place with lots of animals around and the cheetah Brothers&lions regularly are seen close to the hotel. Masaai Mara is definitely a prime safari destination with the best game viewing and nature around. The "tents" are luxury rooms with a very nice private deck space and ensuite bathroom. Matrasses a bit hard but that's Kenya standard, they will give you extra blankets to soften the matras when needed so no worries. Big pool(unheated), many activities and every night a show or something else to experience like traditional Mara dance. The hotel is good wheelchair accessible and they have a adapted tent&toilet. The food served in the restaurant is excellent very high quality and many choices, you can taste they grow their own vegetables. Nice live music during dinner and indoor and outdoor seating. The private outdoor dinner is a must when celebrating a special occasion we will never forget ❤️ They also make nice lunch boxes for free on request if you ask the night before so you can stay in Mara all day without having to go back for lunch. The thing this hotel makes exceptional is their wonderful staff and there efforts to make you feel at home. Always friendly, happy and trying to make your day better. From the hot water bottles in your bed placed during dinner, to helping you with whatever you need or a happy talk nothing is unpossible. We will definitely recommend this hotel it's a experien

Great location, clean rooms but photos looked a bit more spectacular and this is most definitely not a 5 star hotel. The food was disappointing. Coffee was sour, which led me to notice the pot was frequently dirty with old coffee stains at the rim. Bread station was not fresh, pretty stale. I wish the hotel would enforce etiquette - Chinese guests were inconsiderate and frequently hogged all the food stations. Water in this hotel is NOT potable. They give you 2 tiny bottles per day and force you to buy exceptionally overpriced water at each meal. Take large bottled water with you to the camp, though it is apparently not permissible to bring outside water to the restaurant. Staff is overall very polite and helpful. Beware of Masai people who haggle you for overpriced items, even at the hotel. If you visit their village which is nearby, they charge you $25 USD per person. Politely we declined to buy their trinkets and said we didn’t have cash. After giving us a 1 hour showing of their village and how they are against any modern technology, they told us they take Visa or MasterCard at their village market. Bahaha. If you take a Balloon Safari which you can book at the hotel - negotiate the price. They seem to charge Americans more for everything which is pretty irritating. We found out that people in our Balloon Safari paid less than we did. Not cool.

The tent itself was very dirty and service was slow

massai presentations very good,service at restaurant very good

This place is a dream. Best place to stay in Masai Mara hands down. And possibly one of my fav places I've ever stayed in the world. Service is top notch. Staff makes you feel like you're family which makes it that much more special. Wish I could stay at least a week to soak in all the healing, peaceful, calming vibes.

Beautiful property and staff! Felt like our home away from home immediately. Would highly recommend.