ラス メルセデス ホスタル レジデンシャル (Las Mercedes Hostal Residencial)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We enjoyed a pleasant three night stay at this character filled hotel. We really enjoyed its cleanliness, parking, breakfast and staff. It’s very convenient for accessing the historic downtown and Plaza Vea grocery store.

The service and care was beyond amazing and the courtyard is beautiful!

Que perduren para siempre alojamientos independientes y con historia como esté. Desde el segundo uno nos hicieron sentir como en casa. La ubicación es perfecta y más si viajan con vehículo propio como era nuestro caso, dispone de un jardín amplio e imponente. El personal es muy experimentado, educado, y servicial. Un lugar icónico y peculiar que nos llevamos en nuestros corazones.

Property staff went overboard to help us out with anything anytime.

To start the pros: the place is quaint and charming “looking.” Ya know when James Bond has to hide away in a crap hostel after the bad guys beat him? This looks like that crap hostel. The old man receptionists all wear red coats as if proud. Then: Room smelled of bathroom due to people putting in you know in the waste bin. Yes! That smell! Built up from numerous people! The room had not been aerated. The area was out of central area, and felt uncomfortable/not safe, with skate park kids hanging around. There was no hot water. I asked, and the old man said something about the mountains and patience and maybe 3 days. Was there not hot water heater and were they relying on volcanic thermal heating? Idk. Have no idea. No 3G,4G, LTE any cell service. WiFI didn’t work. I left angry because the place felt like a prison. I needed to book flights and hotels for my next leg of trip. I couldn’t. No internet! I put my keys on the front counter and told them this is not a hotel, and left. No one spoke English, and I couldn’t use google translate because no internet. I had to take my 50 lbs of luggage and haul for 1-2 kms to get any internet connection. I couldn’t even call in an Uber. Yeah. If you want to tolerate the smell of human waste, for the quaint charm, go right ahead. For me, basics are Wifi, hot water and sleep. It failed in all. If any of the 3, I wouldn’t be so harsh. I actually feel bad rating so badly. But it was absurd in 2022.

So interesting. Filled with antiques. Beautiful big wooden doors opening to Juliet balcony. Breakfast included. Nice fresh buns. Front desk went overboard for servicearranging taxis, selling big cold beer, 3:00am wake up call...Crisp clean sheets, ideal location, 2 blocks from central square.

Friendly, clean, just awesome. Accomodating staff.

The hotel was clean and comfortable, though the property is definitely older. The location was excellent. The staff didn’t speak much English speaking, but were extremely friendly and extremely helpful with everything. The grounds were beautiful! Breakfast was included and excellent! We had to leave early to catch a bus to Tacna and when we arrived for breakfast at 6am and we really appreciated that the staff had a hot breakfast ready for my family. Definitely recommend this hotel!

Room has bad smell and a bit old

This was a lovely former home and there was a nice old world charm to the atmosphere. The service was friendly and very helpful and pleasant. No concerns