ボラカイ アップタウン (Boracay Uptown)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

My daughter stayed and she said no issues from check in through entire stay. A reason we selected this hotel

Unfortunately got given maybe the worst room in the hotel. In a wifi dead zone with constant drops and below 0.5mbps. The staff were cool and changed my room after I complained the 3rd time and requested a room change. The window attached ac in the first room was also incredibly loud, like diesel engine loud. The difference between the two rooms was night and day. However, the outside amenities were awesome. Spent heaps of time in the two pools.

4 nights and overall a very nice stay. Paid for a deluxe room and given a standard. They said it was a deluxe, but apologized at check in for the room assigned. The room was very small with no natural lighting, it was clean and comfortable just more a standard than a deluxe. The pool was an enjoyable experience with a great staff. The location is excellent with access to everything in all directions. The noise and music can be heard until late evening but Overall an enjoyable atmosphere.

Nice room as I requested with the enjoyable staff at front desk. Thump up to Loveline with her group of Interns/Trainees.

This is less than a 3 star hotel. I would not recommend it. Basic needs were unmet - the first room our family was assigned had brown water leaking from the walls in the corridor and in the rooms. The next day after informing reception, the room we were assigned (which was considered an upgrade) didn’t have warm water and when reception was informed, they appeared surprised. Their response caused frustration as it was a known issue based on reviews for this hotel. Another dampener was when swimming in the infinity pool the security guard would usher us away from the edge and tell us to stop the games we were playing with the kids (which was considerate of their ‘no splashing’ signage). There is often lots of staff around welcoming you and opening doors, this is a lovely experience, however, I think more effort could be made on actually attending to other requests made by hotel guests.

Sunglasses went missing from room, water pressure was terrible , main staff wanted more money for kids at checkin, free bottles of water never given daily and had to constantly call for them to give us water, room wasnt cleaned , location is fantastic .

Smaller place than the fancier resorts but perfect location with really great customer service. From the front desk receptionists(Sherilyn & Lovelyn), to the pool and beach front attendants(Romar/Gab) and the breakfast crew- I am very pleased and impressed with the way they handled everything with a smile. The nightly entertainment was good as well, the singer with the band gravels for tip whenever there’s a song request to the point of even naming a price for the song- he’s pathetic. He laughs it off as a joke but visitors are not laughing. Also it’s a bit too loud for dine in and the microphone/speaker screeching noise keeps happening and not seem to be fixed all throughout the show. Fire dance show was awesome 👏

Great staff, great views.

I loved everything about the hotel and personal, the restaurant and the show and music! Thabk you

Room was badly in need of updating,,, smooth ceramic tile everywhere so floors and shower where a hazard,,, several floor level changes of a inch or two with no rounded top edge or bevel ( took several toe beating to get memory imbedded),, thought I lost key in pool, said there was no replacement and a 300 peso charge,,, was told they would delete lost key access since it had a room number,,, found key next day and access was never stopped,,,