ブラック スワン レイクサイド ブティック ホテル (Black Swan Lakeside Boutique Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Truly a five-star experience with wonderful views of the lake! Friendly, welcoming and attentive service throughout our stay. Spacious room with very comfortable bed and plenty of amenities. Great breakfast including deliciously prepared made to order hot options. Enjoyed the hot tub as well as beautiful grounds.

Everything about this place was fantastic would highly recommend

From the moment we checked in the staff greeted us with smiles and open hearts. Truly, one of the best customer service experiences we’ve ever had. Thank you for making our trip in Rotorua so memorable.

New owners, friendly staff, clean room, nice breakfast, property showing its age, hot tub very high in chlorine. Could not use properly. Pool was too cold to use. Enjoyed complimentary snacks in room and fruit!

Wonderful staff and beautiful views

The Black Swan was great stay from Start to finish. We were greeted by the manager upon out arrival, we were shown all of the amenities which were very plentiful. The breakfast the next morning was excellent. They were vey attentive to every one of our needs. I wished our stay had been longer. A special shout out to the manager Star. She went above and beyond. I highly recommend staying here.

Great staff, extremely friendly and helpful. Great breakfast 💓. Would definitely recommend this place.

This was a wonderful accommodation. My husband and I stayed here 3 nights. The views were incredible. Sadly it rained a lot so we didn’t get to enjoy the beautiful grounds. Star the manager could not be any nicer. Anything we wanted she was there to get it for us. Our rooms were cleaned daily and amazing snack drawer was filled. Refrigerator was filled with drinks and replenished daily. Breakfast was made to order and was delicious. Much better than standard continental breakfasts normally served. Star even called us after we left because she wasn’t able to tell us by. I am very picky and don’t give 5 star ratings unless it’s exceptional.

Great facility. Beautiful location. Nice room. Lots of amenities. Friendly courteous staffs.

Lovely property, friendly and attentive staff, free mini bar. Private drive was narrow and will not handle two cars going in opposite direction.