リーフ クラブ リゾート (Reef Club Resort)

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The list goes on. Where to start?? Rooms need updating. Broken door handles. Broken toilet roll holder. Ceiling fan above the couch is cooked. Only supplied with 2 rolls of toilet paper for 4 people on a 5 night stay. They supply a mini sample size of toiletries and no free replacements - unless you stay for 7 nights. The coffee sachets were stale and the sugar sachets had absorbed mositure and gone sticky, no longer useable granules. The mugs need replacing or bleaching as they're also filthy. Allergies were peaking with the amount of dust under the beds. No plug for the bath (which didn't impress my child). Mid stay we thought we'd cook a BBQ dinner, loaded up the BBQ after preheating it, 2 mins later - no gas! 2nd BBQ also out of gas. Rang afterhours number - no help!! French doors to the balcony didn't even shut properly, the door hadle was hanging off and tiny locking latches were broken. Filthy tshirt along with used ear cotton buds found inside the wardrobe next to a disposable razor and a floss pick. Outdoor patio light doesn't work. Definitely wouldn't rate it. It was one thing after another. Everything came at additional cost and inconvenience. Only positives.. good location and Lea on reception was so hospitable from booking, assisting with surprise party decorations and cake recommendations right through to her sightseeing suggestions.

The host was amazing. Heated pool was lovely. The apartments are tired but clean. BBQ area good.

It was okay you pay for what you get.

The locationis great and is within walking distance to Beach, shops and parks. Unfortunately the condition of the apartment was stale, dated and in need of a refresh. Particularly replacement of the large couch with the broken arm held up bu the coffee table, TV didn't work and the kitchen facilities needed a deep clean. Beds were uncomfortable. Definitely overpriced for the conditions of the apartment. Laundry facilities were clean and tidy.

Left watch behind. Contacted immediately to post it across. Very close to everything.

The room was neat, clean and functional. The location was great, quiet but not too far from town. Probably too far to walk in the heat . The pool and bbq area is nice with plenty of space. Value for money. Would stay again and recommend to others.

Great location, good value, staff very friendly and happy to suggest great day trips. Room not as clean as last time we stayed, but that could be a bad day for the cleaner. Think rooms vary on whether owners have updated or not.

The property was close to beach and pool was ok, but accomadation was not great. Dirty, cobwebs beside bedside cabinets, No fan in bathroom Door stopped working and couldnt get in room, no one to help straight away. Turns out batteries in door lock was dead. Only one change of linen, towels in the 8 days i was there. Luck of the draw if you got a apartment that the individual owners had some pride in. Most were very dated and just as bad I would not stay there again and have been to Port douglas 11 times. Never had experience like it.

Management were a delight and so very friendly

The apartment was cold and dark with only a flyscreen and shutters on the bedroom window. The balcony was filled by the only table and bench seats for having a meal but because of the noise and smell from smokers in adjacent apartments it was impossible to sit there. The freezer had no door so was iced up and dripped into the fridge compartment below. The apartment was dusty and when it was serviced it was not vacuumed nor any surfaces cleaned. On the upside the sheets and thick towels were changed twice during our stay. The complex was in a good position to access the beautiful beach and to walk into town but we will not return