EA ホテル イェレニ デヴール プラハ キャッスル (EA Hotel Jelení dvůr Prague Castle)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Bathroom smelled weird the whole time and our shower was missing an entire door. Other than that it was very nice, and a very convenient location. Everything was walkable. The air conditioning was also a life saver

The best thing this place has going is the staff. They were very helpful within their capabilities. When I arrived, it was a cool night and the heater in my room did not work. When I asked for an additional blanket, none could be provided. The staff unknowing to me, provided me with a space heater that they were themselves using the keep warm at the front desk. The food was unappetizing, lukewarm at best and the coffee machine worked intermittently. Overall, underwhelming especially given the price, even by Prague standards. The location is good if you are wanting to visit the Castle and a tramway stop is just outside the hotel. The public transit system is nothing short of excellent.

I will be submitting a formal complaint about this hotel....

Staff was always courteous and friendly. Breakfast buffet was a FEAST! Huge selection of dishes, great ambiance for the occasion. One negative comment but very important to know if driving is the location and access to the driveway. This information should be shared when booking. There is only one access driveway, no parking or stopping on the street in front of hotel. The driveway is not clearly marked to start. It is only wide enough for one car .it is situated at the corner of a busy intersection with traffic lights, curbs and people standing there waiting to cross the intersection. We spent almost 10 minutes trying to figure out you must maneuver these hurdles and it was nerve wracking coming and going with this unmarked driveway.

The room had no amenities. The shower head is a wand at thigh level. The hotel hall had a strong smell of sewer and cabbage( to the point we woke up with headaches each day)The breakfast was not fresh. There was no real concierge to give advise or help. There was a young lady at the desk but they were not overly helpful. The only positive is the location

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Es un hotel de dos o una estrella

Lovely hotel and definitely would stay again. Really close walk to castle

The breakfast buffet was excellent! The room was a decent size but a bit dated. You need to put your room card in a slot by the door to turn on the lights. Great location but initially difficult to find the onsite parking late at night. Overall good value for the price.

Conveniently located but extra unexpected costs were charged. Hotel could do with some simple city maps for their guests, as reception wasn't very helpful to find our way around.