アロフト グランド ホテル (Aloft Grand Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

DO NOT STAY HERE! I've stayed at hundreds of places all over the world. Cheap hostels, swanky resorts, and everything in between. Aloft Grand Hotel might just be the worst place I've stayed. We stayed in one of the cottages, which is located at the bottom of a very steep, poorly paved, dimly lit path. If you have mobility issues or are spooked by walking around in the dark, don't stay there. Staff doesn't clean the rooms unless you directly ask them to. We came back after a day exploring Ella to find wet, dirty towels. I went to staff to get clean towels and they asked us to wait 10 minutes. Turns out the just dried our dirty towels! Did they not have extras they could have given us? If this was a cheap hostel, I'd understand. But at $85 USD a night, I don't think it's unreasonable to have regular cleaning. Hotel has a very nice, good-sized pool...with only 2 lounge chairs. No other chairs. Just 2 lounge chairs. Hotel is not done with construction. Fair amount of work being done throughout the property and there was clutter everywhere. The shame is that this could be an INCREDIBLE hotel. Amazing view of mountaintop temple. Lots of land to do great things and the cottages could be a great place to stay. But we got the sense that 1.) the hotel opened too early and isn't ready for prime time or 2.) the owners have ZERO idea what they're doing. DO NOT STAY HERE!

This property is still under construction. We got a newly built room with a great view. Staff is very helpful. Food is great. Overall we had a great time there

Very dirty. Don’t stay. Way over priced for room with animal poop and stains on the bed.

Staff was incredibly friendy and the views were exceptional..

Nice hotel staff. Friendly manager. Great view of the famous temple. Lots of beautiful wildlife sighting on the property if you’re into that kind of things. I am.

The staff at Aloft Grand were absolutely wonderful. Location and rooms were great ! I highly recommend this hotel.

This property isn’t the cheapest around but after checking the pictures we decided to give it a try. Arrived there at night, not to late 8-9pm, the check in was quick and staff very helpful with the luggage. We tried to order food an hour before the restaurant closes just to find out they decided to not serving food an hour before closure? Anyways nothing is around so we went out to bed. Next morning we tried to shower only to find out the hot water wasn’t working, not a big deal Wifi is very poor and slow, not a big deal. Overall a very unpleasant stay, roof was not properly clean

2 friends travelling booked 2 deluxe chalets. 1 was mostly clean apart from some cobwebs and mould on the bathroom ceiling. The other was not clean. There were stains on the bedding and towels and we had to ask for the bathroom to be cleaned twice. Couldn’t comment on the food as we were told breakfast was at 10 and we needed to leave before this. There is a nice pool but the 2 sun loungers available were ripped and torn and couldn’t be used. The chalet doors didn’t fully close and therefore the rooms were full of bugs. One of the chalets seemed to be close to a staff store room so there was constant noise. Not quite the peaceful stay we had anticipated.

Thanks

This was a little disturbing that we had no hot water, no internet, the fridge was off and slightly mouldy, mould in the cupboard, a leak in the bathroom, and the air conditioner was faulting out. Other than that everything else seamed ok. We would not stay here again until they sort out their staff and pre inspections of the rooms. It’s really a pity as this property has beautiful views.