ソフィテル ハルビン (哈尔滨索菲特酒店) (Sofitel Harbin)

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My husband and I traveled from Chicago and stayed at this hotel for 8 nights while touring Harbin. We had a wonderful stay experience - very friendly staff, excellent amendities, and super convenient location. All for a very friendly price :) We hope to come back here some day!

Very nice hotel at a superb price! My husband and I travelled from Chicago. Stayed here for 8 nights. Staff was very friendly and service oriented. It was also situated at an excellent location. We rode the subway to all of the major attractions in the city and north of the river. Across the street from the hotel is a large park lined with old trees providing a good outdoor light exercise environment when we didn't want to go far. Our only suggedtion for the hotel is to add ice machines accessible to guests. We had to ask front desk to bring ice to our room whenever we needed it (free of charge). Other than than this very minor 'flaw', everything was perfect. Thank you -Sofitel in Harbin - for providing us with a wonderful stay experience! We will hopefully see you again soon :)

Amazing

Neighboring shopping centres are highlights. Easily find restaurants with many options

Breakfast was good but no dinner service the only negative thing

A lot of areas need to make improvements. Room floor mat is dirty and folding. The pillow quality is too bad , no support at all.

It's an old design hotel. But generally clean and bed is comfortable, best part is hotel just right beside Wanda mall, you get your coffee and meals fixed easily. There is also a huge supermarket in Wanda. MRT station is walkable.

11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park.

Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.

The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites. On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.