ジャヤ イン (Asiban Quay Boutique Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Staff was very helpful however our ‘luxury’ accommodation was NOT. Holes in ceiling windows needed to be washed. Cupboards has dead bugs. Really not recommended for cleanest.

Great View

Was a great stay watching Khmer New Years from balcony and so central to great restaurants and Temples

Great location, excellent staff

Staff were very friendly.

I didn't even end up staying there. I didn't realize that they had check-in only available until 11pm. My flight landed at 10:30pm. By the time you go through all the COVID crap and the immigration line and getting your bags I realized I would not make it before 11pm. I attempted to call them numerous times and message them via the Expedia app and they completely ignored me. When I had a layover in Seoul I tried calling. They didn't speak English so they hung up on me. I contacted Expedia and asked them to cancel but said it was non-refundable. They said they would cancel for me if I wanted and I said only if I don't get charged. I want my refund. Low and behold, I did not get a refund so this hotel took my money for nothing due to their poor customer service and now Expedia cannot be bothered to issue me a refund of $48. Ridiculous. I will never use Expedia again for ANYTHING.

Desk attendant knew nothing had to call the night attendant who was out getting something to eat making us wait, there are no chairs or tables nothing to sit down in the lobby. Frustrating and tired having to wait after a long travel. Our room was nice ac did not work well and stopped working I called the desk attendant who reset the circuit breaker and said every hour this needed to be done. The tv remote had no batteries had to call for replacements then 11:44pm while we were sleeping someone knocked on the door repeatedly I called the desk again and was told they needed to spray the room for mosquitoes and came to spray. 11:55pm another knocking on the door repeatedly I again called the desk and was told they needed to spray again for mosquitoes I told them that there wasn't any mosquitoes to begin with and to stop knocking on the door we were trying to sleep.

The staff was very friendly and helpful. The hotel seems old, not like in the picture. The air conditioning didn’t work well. There was not hot water . The refrigerator in the room was had a terrible smell and there was humidity on the walls.

Nice small hotel, easy access to major attractions in Phanom Penh.

Friendly staff and very willing to help (but it took one and a half days to get laundry done). The hotel and room is fine. Cheap and cheerful but I would have liked at least one window in my room. I comment later that the area around the hotel was dirty but this is the case for any hotel in the city due to the city's prevalent economic conditions