ホテル ナルラス オーラム (Hotel Narula's Aurrum)

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Wet smell

Very bad

So we booked last minute due to some protest in Punjab. On hotels.com it is 4-star but it is 1-Star as 1. Hotel is undergoing renovation 2. the rooms were very dirty 3. Security guard was used as Guest and as a janitor at night 4. Hotel is inside a market - all nearby area is dirty/filthy 5. Lobby is small 6. Restaurant is outside and not in good condition, the entry door is rusted 7. Breakfast quality just ok (Sandwiches, Chana-Puri... Plus points 1. the hotel is under renovation, maybe in future it might be better 2. Front desk has courteous staff Needs 1. More Managers 2. More Cleaning Criteria enforces by Managers 3. Fix broken/hanging Doors and Windows

Horrible service. No towels were given, when we asked they were damp wet. Very very unsanitary. Blankets were not washed. Never ever stay in this hotel.

The bedsheets and pillow covers were not washed. It appears they were pre used by some other guest before us.

excellent personnel at 3am they fixed hot shower and found for me a adapter

Good location in Amritsar. Near the Golden Temple and other tourist sites. Good sized clean AC rooms. Staff were helpful. Good basic breakfast buffet. No other eating places near by but the hotel has an attached well priced restaurant.

there were small cockroaches running around the room. the walkway to the room was dimly lit. wont be returning back to this hotel.

Ivhave seen worst housekeeping service ever. Will never recommend this hotel to anyone.

Hotel is good. Service is amazing The staff took good care and made sure we are comfortable. Only one thing is it had ants but little which when we told them, they took care of it immediately.