グランド ホテル サヴォイア (Grand Hotel Savoia Genova, Curio Collection by Hilton)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Overall the staying was ok. The big issue I found was on the Food and Beverage department. Went to the lobby/bar and waited for 10-15 minutes and nobody showed up. I found out later by asking that the bar was on the terrace. Went to the bar at the 7th level. Waited for another 15’ and nobody showed up either. I ended up leaving again to get a drink somewhere else outside. I came back at 22:10 to the restaurant to grab something to eat, the waiter almost refused to let me sit, I then remarked the restaurant (kitchen) was open till 22:30. I was being served with a terrible attitude from the waiter. I used the spa, one steam room is not working, wasn’t greeted at the entrance either and I had to figure out things for myself. For a 5 star hotel there is no excuses to provide for such a terrible service. I expect much more, and this are just the basics things to expect.

Beautiful hotel, staff was friendly, helpful. Rooms were nice and clean . The gym is small only one treadmill and one exercise bike . Had to wait to use the gym otherwise everything was great

Beautiful beautiful hotel just gorgeous old school Italian service and property has maintained its charm and grandeur

The staff were helpful The bath tub was an accident waiting to happen. There were no guard rails in our bath and we nearly fell each time we took a shower The bath is lovely, an old style but dangerous

Beautiful old hotel. Very well located need train station and a short walk to the Harbour. Restaurants were very good but not located where advertised. Staff said they would be moving soon. Most staff were very attentive but a couple in the bar were not engaged and it was not busy

The property is elegant and conveniently situated next to the Principe train station. But zero external noise. Breakfast buffet is generous and served in a beautiful space. Staff are cordial and helpful. A 10 to 15 minute walk to most activities.

Our second stay at the Grand Savoia in Genoa. Wonderful hotel, full of history and old world luxury. Room was spacious & clean. Staff took care of every request we made. Breakfast spread was one the best we have experienced in Italy. Massage service at the spa was wonderful. Bathtub may be difficult for elderly and or persons with mobility issues, at least in our room.

Special hotel with close proximity to train station. Room was spacious and beautiful. Staff was friendly and helpful. It was an amazing place to celebrate!

This is a beautiful hotel very close to the train station. Beautiful old marble, wood and iron in the grand entry. They really made the atrium and breakfast area into something special. There are beautiful wood parquet floors in the rooms. Plenty of towels, robes, slippers provided. Wonderful tea/coffee service set up in the rooms. Amazing breakfast, worth the money. Old but well kept.

Very pleasant hotel in Genova. We took our aperitivo to the 7th floor to terrace for a spritz with a view. The room was spacious and calm.