サンセット ウェストレイク ハノイ ホテル (Sunset Westlake Hanoi Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

I had a wonderful stay at Sunset Westlake. The highlight was definitely the staff—the girl at the front desk was amazing and incredibly professional. She went out of her way to coordinate a luxury limo van for my trip to Ninh Binh, which made my transition so stress-free. The room was clean, comfortable, and surprisingly quiet for Hanoi. Being right by the water offered a great atmosphere. I highly recommend this hotel for their hospitality alone!

I enjoyed it I would have preferred a shower in my room instead of a tub but overall very happy with the choice to stay here.

Great staff. Great breakfast. No eggs which is to be expected. View from breakfast was incredible Staff frt office young man was extremely polite and helpful and spoke very good English.

Had a great stay . Thankful for the manager who spoke English and was able to assist me throughout my stay. Housekeeping staff and the bar and kitchen staff were amazing. I will definitely stay there again.

Our stay was so lovely. We were given a room on a high floor after the first night so we could see Tay Ho lake. Our room was spacious with two beds, cleaned and restocked daily. Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee. The staff were very responsive and dealt with any requests quickly. Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this. We would return any opportunity.

Great view from the corner room.

It was an average budget hotel next to west lake.

booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.

Very friendly staff who went out of their way to assist and make my stay as easy as possible

The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision