ケープ・パンワホテル (Cape Panwa Hotel)

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The best property I have ever stayed !!

Good view and good restaurants

What not to like with luxury Cape Panwa Hotel Friendly staff The view Large and clean rooms Easy access to the beach with the tram with free water sport Lovely hotel restaurants especially the Panwa House Easy to get around with the free shuttle

This property looks like it was great some years ago or with the last owner, but his since started to dwindle. Deferred maintenance is evident around in most places. Staff was helpful when put to the task of correcting something that shouldn’t have been an issue in the first place, but nonetheless corrections were diligently addressed. The biggest complaint would be the food. Overall, it was really subpar. One meal in particular was so awful. It was inedible. A grilled seafood platter for two was presented to us. The appearance, rotten smell, and presentation of the food was deplorable. The shrimp and lobster tails looked as though they had been harvested from a bucket of sewage. Our waitress quickly took it off the bill and agreed that she would not eat it. On another occasion on the day of our departure, we were offered a breakfast to go as we had paid for the breakfast buffet, which we were told in the morning before we were not allowed to take anything from with us on our excursion. The box breakfast on the day of departure consisted of a couple of stale pastries. The cost of adding breakfast for the four of us that was missed for two days was very disappointing. This property could be great again, but needs a major cash investment and some serious staff and kitchen training. We were on a very long six week holiday and this was two days of long our journey - it was the low point of our trip across nine countries. We were disappointed. Food pic attached.

Wonderful hotel, friendly staff and superb room. The absolute suite with our own swimming pool really was fantastic.

Very relaxing. Great beach area.

The location is excellent - the hotel is on the cape with a private beach, with many loungers and a beach cafe restaurant and the Panwa House. All excellent views etc. We were in a suite, excellent size but... The hotel is aging. The air conditioning units, for example, must have been quite old, the plastic was faded to that off yellow colour that the old systems get. The whole property walking around was just noisy from the AC condenser units churning away. In addition, the restaurant extractor fan (a huge industrial chute) was on the outside of the room. Together, the hotel just 'hums' all the time. It's not very peaceful. Nearly everything needs to be modernised or renovated. The path to the toilets on the beach is a case in point, all crazy paving, poorly laid, some sinking into the floor, hardly 5 star, more like beach hut. In the week we were there, we cannot remember any of the cafe staff (where breakfast is served) smiling or engaging happily with the guests (except for the manager ticking off the room in the morning). We also went to the reception desk and the staff there just ignored us even though we'd been waiting, again, grumpy looks, no smiles. Poor attitude. Finally, the food...all well cooked but (and this was true for EVERY meal), the dishes turned up at random times and at least one 'hot' dish would be cold! As a supposedly 5 star hotel, the quality of the staff, facilities and the overall experience is nowhere near to achieve a 5 star review rating.

TV wasn’t working the

love this place. everything you need for holiday is all here:)

Awesome hotel, staff and location. Definitely worth the stay and recommend the hotel!