ランドマーク サミット ホテル (Landmark Summit Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

This hotel is turible. Mold is over in all the rooms. It is not safe and clean. I left the hotel immediately after I saw the room. Expedia and hotel have not given my money back even inform them about the health issue there. I wanted to call the police but they told me they will give my money back and I accept it but now after almost two month they refuseed to send my money back. I am opening a case against them now.

The front desk staff were helpful and courteous. However, the hotel is in serious need of repairs. I had to change rooms twice, and none of them were fully satisfactory. One room had issues with the A/C and power outlets, while another had a broken shower, a rusty toilet faucet, and low water pressure.

First room had bug problem but fortunately when asked to be moved they were able to move me to a room that didn't have any. I guess you should avoid the 3rd floor

Property outdated need renovation

Room was dirty and there was blood on same places. It should be cleraed before guest. We already complain this issue

They need to improve hygiene. There are cockroaches in rooms. Needs maintenance.

The place was absolutely terrible I will never stay there ever again

Service not good

Hi, this is property bad property bad service everything

Level R should just be closed. Each visit the roof top facilities is closed. Closes 7pm??? This is Dubai, life is alive once the sum is down. Management needs to think like s customer... for their experience NOT for their own convenience. Saif on reception should find another industry to work in....perhaps a salon. Cares more about his hair placement then using knowledge, skill and process for customer checkin experience. Refused to accept anything else apart from the booking reference number. He used my phone to read the booking itinerary email and also couldnt find what he needed. Let Saif know it costs nothing to say "please, thank you, and enjoy your stay" with a smile, but is PRICELESS to the customers experience. 6.55am waited for over 7 minutes at the front desk... UNATTENDED. Until a security personnel came after seeing me on CCTV waiting. Finalled when reception staff came. He was rude, and abrupt because as a client of the hotel, I disturbed him. I stayed in an adjoining deluxe room. I asked reception if it was occupied. They said no. I requested them to turn off its A/C as was causing cold draft wind under the adjoining door. Finally I showed reception on checkout my bathroom. They didnt seem to care too much. Leaking roof water dripping of floor in bathroom. I hope they fix it before next guest arrives to at least give their experience better than mine