B&B ホテル ルーアン サンテティエンヌ デュ ルヴレ (B&B HOTEL Rouen Saint-Etienne-du-Rouvray)

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The room was small but adequate . The air conditioner wasn’t working , only blew hot air and as it had been 27 degrees that day it was a very hot unpleasant night . We had to sleep with window open , the road noise was awful and the a car alarm went off . We hardly slept . The light switch on the bedside light was broken so I couldn’t switch it on to read . All in all an awful night with not much sleep . With a very long drive back to the uk the next day it wasn’t ideal . Teception was closed at the time so I couldn’t rectify any of this at the time

Arrived about 9.30pm and entry was difficult with the automatic machine- we had 2 rooms booked but only 1 was made available via the email, although both rooms were booked on the same booking

Check in process is the worst you can imagine. Took us 45min to get to the room.

Check in was not easy and had to call after hours for help to get in . Asked for ground floor room , not available , so we were put on 2nd floor !!! . Bed side light worked but the fitting was extremely loose ! Room was clean and mattress was very comfortable . We have stayed here many times but never had these problems before .

Would have liked a downstairs room . But didn’t happen even though I asked to reserve at time of booking , many weeks before arrival . Receptionist did apologise on arrival for not being able to give us this .

Arrived very late but had been left instructions to get to rooms very much needed as people where stressed. Thank you

Helpful very welcoming staff member/manager. Quick easy check in. Very clean comfortable room (14) with lovely view and glimpse of the Seine. Super breakfast. All very good value. Will recommend to family and friends. Thank you.

Suited our needs for a night with a dog

Clean and handy

All around horrible experience. Dirty and broken rooms . Too level of disrespect and rude behaviour. Smelly rooms, dirty towels and sheets