ロイヤル レジデンス (Royal Residence)

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If I could give it 0 stars I would. First of all the hotel is not in the best location, second of all I wanted an early check in and the staff said “okay give me 20min and I never got the early check in. They actually didn’t even let me check in at the regular time which is 1500 I still had to wait about another half hour so I waited there about an hour and a half. Then when I finally go in to the room I had asked for one big bed but instead I get 2 small beds. I work night shift so at this point I was so tired I didn’t care I fell asleep. Then later at around midnight I hear someone putting in the code to my room and someone walks in on me while I’m laying naked in bed. Apparently the staff gave someone my room key code while I was asleep and walks in on me. Luckily I was awake already or else he could have taken advantage of anything in the room including my wallet. Horrible experience I will never be coming back and I hope you don’t book here.

Close to downtown without the noise. The check in was easy and quick. I appreciated key codes instead of carrying a card. The shower was nice. Everything seemed pretty new and taken care of. They have a good late check out policy that was appreciated. The road leading in is a little weird. No lowriders.

Amazing hotel, bit out from the centre but lovely and quiet. Very pleasant staff and an amazing breakfast. The bed was so comfy and the room very clean indeed. Tram into town 5 mins walk away and a small supermarket within easy walking distance.

Good rooms. Owner very helpful and helped booking ferries during hard conditions due to Ukrainian war. Really recommend this place.

Nice place for staying - friendly staff, comfortable bed. We arrived quite late about 10 pm and hot water was an issue, so the kids had to take a quick cold shower before going to bed, which was quite unpleasant for them. My husband and I waited for about 1,5 hours to take a bath. I liked the place though - pretty quiet and we had a very good rest.

Great location with a nice view. Friendly staff and lovely atmosphere

The only issue was the about the location, in the app was saying 1 mile from town but we 2.2 miles from the town to get to the Hotel even you have to take a around a hundred stairs to get to the Hotel’s steet

Upon arrival we were met by a friendly receptionist who explained that we were being upgraded free to the master suite and the room was being cleaned and prepared, this was no longer than 30 minutes wait. The room was fantastic and spacious arranged over two levels albeit we only used the lower level. The bed is a double which looks small in the huge space but was amazingly comfortable. There was a fridge in the room and a spa bath. The room was on the top floor with no lift so for some this may be a concern but didn’t bother us. All encounters with the staff were excellent and they were always friendly, with even the chambermaid being smiley and saying good day. Some reviews have commented on the distance to the town ( long walk up a big hill) and we walked it once which took some 30 minutes, however the hotel staff pointed out the nearby tram stop and gave us a free map. The trams are very frequent (every few minutes) and take 3 minutes into town, we alighted after two stops at Centrum by the shopping centre and walked from there. All in all it was a very pleasant stay, quiet, relaxed and convenient. We didn’t have breakfast at the hotel as it was 30 PLN per head, instead we opted to breakfast in town which was circa 15 PLN each.

This was clean and nice. breakfast was very good. check in easy and they spoke fairly good English. We had seen on some website featuring this hotel that there was a hot tub. I was so looking forward to it after a long day but when we got there we found there was not a hot tub. Apparently 2 rooms have a jacuzzi tub. we did not get one of those rooms. We ended up with public transportation as the couple who were coming with us and renting a car backed out because of virus fears. With public transportation it is a 15 min walk up a hill with many steps-after a trolley ride.

royal residence review •room wasnt ready at 2pm to check in so had to wait until 2.30pm (even though online check in states 2pm) there was nobody else even staying in the hotel! •wifi didn't work on many occasions which was frustrating •there was a few hangers but nowhere to hang clothes which defeated having them in the first place. •no coffee/tea in the room but was a kettle, cups and sugar? •I presume nobody else was staying here because it was a building site, all maintenance work was going in outside and inside the building which was extremely noisy throughout my stay. •people drilling/sawing at early hours of the morning which was extremely loud and woke me up. there was no care for the customers and I was very disappointed my stay. •finally compared to the photo's I seen online of their hotel, my hotel room was nothing a like! all 84 photos show the hotel as it appears online and not in reality. I have attached photo's below, compare them yourself to the ones shown by the hotel themselves.