ホテル シプトラ チブブール (Hotel Ciputra Cibubur)

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Staff members were all so friendly and helpful. The breakfast buffet had a lot of variety. The chef went out of his way to make us a pasta dinner in addition to the dinner buffet. The attached mall makes shopping convenient. This hotel is top notch and a great value.

The hotel is mostly clean but I can see leakage marks on the wallpaper. The towels smelled moldy. Other than that it was a good stay.

I was amazed with all the service. Keep up the excellent work. All staff are very helpful. I’d like to stay there near my brother’s house until I flight back to USA. But the room was fulled and I have to check out and find another hotel. I came to this area for my brother’s viewing and funeral in Cibubur. My heart is heavy and grieving for the loss of my brother, but I was helped and comfort by the service of this hotel. Thank you for always clean up my bed and give a new towels. Thank you for helping for my laundry also to keep my luggages there while I have to check out and went to Church on Sunday morning. Thank you so much for everything. God bless your heart and your company management.

Staff was courteous and professional. Room was clean.

Staffs ia very nice and friendly. Services are excellent, location is excellent. Good food.

A little bit tired

Comfortable one night stay. Hotel.is located over the shopping mall which gives access to other F&B establishment within the mall.

The hotel was pleasant and clean and front office staff were polite and accomodating. However, there were a number of issues which took a long time to resolve, even with an Indonesian interpreter - which was frustrating. The lifts were slow, and there was no option to take stairs. The towels were worn and unnecessarily changed along with the bathroom toiletries (plastic hair caps etc) which was wasteful. The fridge wasn’t actually cold enough to keep any cold water or milk in. I was told at breakfast that I wasn’t able to take a plate or knife up into my room to use later to be able to eat the mango I had bought at the supermarket which was disappointing. My washing was removed from my room one day while I was out, without me even requesting it to be done yet as I hadn’t quite finished sorting it into the laundry bag or filled in the paperwork to go with it. I tried to explain at the front office that it wasn’t ready to be removed. They assured me that staff had photographed the clothing items to keep track of it and it would be washed and returned by the next morning. It wasn’t back so I enquired again the next afternoon but with a change of staff nobody knew anything about it. They told me it had been delivered which it hadn’t…then house keeping asked what the washing items were? What brand… etc total confusion and I needed to pack my bag to leave the next day which caused unnecessary stress. It finally arrived that night but I found the whole situation very frustrating.

Staff and breakfast were awesome. Location is perfect. Connecting to a good mall in the city. Price is too good with everything they have

Nice place