HOTEL 24 sweets HAKUBA

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Horrible customer service

For our visit to Japan we were seeking a traditional accommodation experience for our stay in the Hakuba valley. We were not disappointed with the 24 Sweets. From the shikibuton beds, tatami mats and in house onsen, we really got to experience the traditional experience. The ski locker and boot room was very convenient. The staff was very friendly and welcoming. If you are seeking this experience we highly recommend.

Location and nice small onsen

Good location

Action

Very good location in town center (about 10 minute walk to ski lifts), but room was very basic. Only a very small closet with 4 hangers… would help if they added some hooks on the walls (which are bare). A nightstand and/or a table would be nice also.

Nice position but still a decent walk ( in ski boots ) to the slopes. I would call the accommodation above basic but definitely not luxury. Very clean and manager very helpful. Breakfast was spartan compared to other ski accommodations I've been at but after getting used to this we realised it was adequate.

Room clean on arrival, no lift but only 2 stories high. No housekeeping during our 4 night stay, but there was a note to say if we wanted clean towels we could exchange our used ones at reception, which we did no problem. Staff do not speak much English, and front door is locked at 10pm, you have to phone them to get back in! Very much a hostel feel at 4* hotel prices, would not go back again. There are much nicer hotels in Hakuba.

Friendly and helpful staff, good location, spacious rooms, 20% off ski gear hire at Spicy rentals if you're staying here

I stayed here with my girlfriend for 4 nights whilst snowboarding and had a great experience. The staff are very friendly and helpful. On the first night the manager took us for some excellent traditional Japanese food and offered free lifts to the slopes to beat the queues of the shuttle buses. We also got a discount on our snowboard rental and had a decent breakfast each morning. The location is also ideal, a short drive to the slopes, lots of friendly bars and the information centre is a short walk. A great place to stay that is a reasonable price with friendly staff and is close to the slopes, cannot ask for much more.