フィヴィテル ホイ アン ホテル (Fivitel Hoi An Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Room was decent, you get what you pay for here. The thing that bothered us was the pool that looked amazing in the picture but is actually tiny and overlooks a dumbing site on the beach. Staff were friendly but 1 incident we had was about bike rental and the price. He told us half day charge would be 75VND and when we returned it he had changed to 100VND. Breakfast is also mediocre. Overall not a bad place to stay for the price, especially if you’re planning to be in town all day.

Kitchen staff loud. Breakfast buffet. Big. But. Cold . Egg bar. Good. Lots of fresh fruit. Restaurant. Ok.

Sen and Mao levied the best customer service I’ve ever experienced at a hotel. This was my first of several hotels during my time in Vietnam and by far my favourite due to the way I was treated, the affordability, and the view!

Good hotel for the price

The staff went over and beyond for my birthday. Upon coming down for their amazing buffet breakfast they hit a song and starting singing happy birthday to me and even brought out a cake for me. This was so thankful and greatly appreciated. Never had a more tenetive and thoughtful hotel staff before. The buffet breakfast was amazing. Each day was something different so you continuously got to try new foods each day. It was always very fresh and nothing processed. The cleaning staff was accommodating to our schedules and made sure to swing back around to clean our rooms. The pool had a nice view of the beach. The only think that could need improvement was the gym. Very small and equipment was not in the best condition, however my husband and I were able to still workout.

Nice, clean property and room was perfect. The front desk staff was wonderful! They were so kind and helpful with everything. Great location and easy to get a grab.

The property is dilapidated, the staff don't seem to care. The only thing going for it, is the view from the pool, but sadly tiles are falling off and very sharp edges on pool floor and surrounds Well below average. We also had to wait for almost 1 hour on arrival at the airport for the transfer that we had made sure to book in advance, Hotel staff blamed driver, driver blamed Hotel. not good enough after a 12 hour journey, had to make 2 phone calls to get someone to pick us up.

The staff and service were lovely! Very friendly and helpful! The complimentary foot massage was also really good. The biggest downside was that from the moment we walked into our room (also corridors outside our room) we could smell mould - having had major health concerns previously from mould this wasn't great. We left our door open at any time we were in the room to improve air exchange. With the climate there is probably little the hotel can do to truly remedy this, but for that reason we wouldn't recommend this property to people with health concerns.

Rooms were nice enough, but dining/room service was constantly closed. There is no spa as mentioned only a day spa. There is construction next door that starts from as early as 6am until 10pm at. Staff were very unfamiliar with their own facilities and when or what was open. But very friendly. Overall wouldn’t be likely to return

Lovely hotel with very friendly staff. Beautiful ocean view from room.