ヒートン コンセプト ホテル、リバプール中心部 (Heeton Concept Hotel City Centre Liverpool)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Really friendly staff, great location, spacious, comfortable and clean rooms. 10/10

Good location, close to attractions, shops and eating places. Comfortable and clean room. Helpful staff. Was'nt aware though that breakfast was served off-site which should have been highlighted at the time of booking.

Really well positioned hotel and at a very reasonable price. We were a family of 4 and only had 3 towels and no hand towels. Asked reception to provide additional towels as we were going to be out for the rest of the day, but returned to the room in the early hours to find the request had been ignored.

Great place

Great location. Right next to train station. Handy to all things. Food nearby. Would recommend

Great room, fabulous location. Especially if your going to the M&S arena

The room stank of smoke and was not habitable. The rooms look good in the photos but it’s a cheap renovation in reality. I had a young child with me and had to find an alternative hotel as they had no other rooms. The staff were understanding but at 5pm during half term I found myself needing to find a room for the night.

Very well priced for this level of hotel in the city centre right next to the train station 👍

The hallways smelled like urine, people yelling at each other in the hallways, elevators broken, it’s chaos in that hotel! Location is great, though, although I’m sure you can find a good location that doesn’t smell like urine.

The room had several issues from the start. The sink was not working properly, the toilet was blocked with dirty water, and the telephone inside the room for customer service didn’t work at all. There was also no shampoo provided, which is something basic every hotel should have. When I reported the problems, the receptionist staff were not helpful and didn’t seem interested in resolving the issues. I also have videos showing the condition of the room. Breakfast was very poor as well — only basic cereals were available, with no proper hot food options, and there wasn’t even a microwave available, so guests had to eat cold food. The location of the hotel is good, but the cleanliness, maintenance, and customer service were far below expectations. I would not stay here again or recommend it to others.